Customer Service Representative (Female, 14-18Mil)

• Provide customer support regarding price quotes, inventory checks, shipping costs, delivery times, and payment collection.

• Provide detailed product information, troubleshoot issues, and offer solutions to customer concerns.

• Issue relevant documents including invoice, packing list, COCQ and internal declarations. Manage the entire invoicing process in FAST system and internally.

• Submit production requests and ensure adherence to deadlines.

• Manage product shipments, control shipping costs, and ensure timely delivery.

• Responsibility for inventory management at the site as defined in coordination with the Demand Department at the HQ. This role requires ensuring all required parts are in stock, and placing orders promptly if there are any shortages.

• Control the whole import process and work efficiently with logistic companies to ensure optimal shipment and custom release process.

• Maintain clear communication with the parent company to ensure alignment on production schedules and raw material needs.

Qualifies:

• Basic knowledge of technical drawings or the ability to learn without hesitation.

• Fluent in English. Additional Asian language is an advantage.

• Experience in companies providing global customer service.

• High level of customer service.

• Familiarity with local regulations regarding customs, invoicing, and shipping.

• Experience working with ERP systems.

• Excellent interpersonal skills.

• Ability to work under pressure.

• Fast learner with good technical understanding.

• Team player with a positive attitude and mindset.

Additional Notes: This role requires an organized individual with a proactive approach and a strong commitment to customer satisfaction. The position involves interaction with both local teams and the headquarters in Israel, requiring strong communication skills to manage cross-functional coordination effectively. A technical mindset is helpful for understanding customer needs and effectively communicating with internal teams.