Customer Service Representative (Work By Shift) Urgent job

Customer Service Representative (Work By Shift)Urgent job

Job Locations: Ha Noi
Login to view salary 1227 views - Expires in 20 hours

What We Can Offer

Theo chính sách của công ty

Job Description

To provide customer care:
- Collect and provide holiday plans and volume forecasts for both Customers' public holidays and Vietnamese public holidays or special days that the company holds an event.
- Follow up pro-actively with production to "warn" customers on the delivery status and delivery difficulties.
- Support Customer Service Manager and Customer Service Team Leader to develop and implement customer reward activities such as Tet, Christmas gifts.

To handle customer requests/ complaints and propose a solution
- Filter and assign requests to the relevant team/person.
- Monitor and follow up on the progress of resolving requests.
- Ensure requests are handled properly and on-time
- Raise a voice and/or alarm the CS Executive if there are any critical customer-related matters.
- Propose solutions to customer requests/ complaints.

To manage customer database and customer relationships
- Update and maintain the customer information records, contact list.
- Develop and maintain customer relationships.

To support Production and other departments in customer-related matters
- Contact and inform customers in any production matters that Production requires such as bad inputs, instruction clarification, wrong quantity, additional editing charge, etc.
- Support Production in checking any order related matters such as instruction, input.
- Support Production in downloading, uploading, and order creation properly and on-time.
- Transfer finished materials to customers in case it cannot be transferred via systems
- Contact and inform customers in any system matters that System/IT requires such as system errors, system upgrade, system feature launch, etc.
- Contact and inform customers of any billing matters that Accounting requires.
- Greet new customers
- Implement seasonal customer-related production workflow.
- Propose a solution for improvement of IT infrastructure and system for customer service activities.

Others related tasks as assigned
- Support Customer Service Manager and Customer Service Supervisor in conducting customer satisfaction surveys, analysis issues, and propose action.
- Support Customer Service Manager and Customer Service Supervisor in provide on-job training, coaching, mentoring to the team members.
- Identify areas for quality management optimization/improvements and promote improvement activities of department working processes, workflows.
- Ensure customer service standards are aligned with the corporate standards/values
Read full Job Descriptions

Job Requirements


- Education: University degree in English, Customer Service, Marketing & Sales, etc... are preferable
- Experience: At least 6 months - 1 year of working experience with customer service and/or marketing and sales, English speaking…
- Experience with quality assurance and quality management for graphics and photos is an advantage.
- Languages: Excellent English skills, especially speaking and writing skills. Fluent in Vietnamese.
- Good communication skills.
- Patient personality.
- Self-motivated with strong team skills, a high degree of punctuality.
- Hard-working and good health.

- Willingness to work in shifts (6:30am – 2:30pm, 2:30pm – 10:30pm, 10:30pm – 6:30am)
- Alternately work by week (one week for a shift)

- Competitive salary with up to 14 months of salary.
- Salary review once a year
- Annual luxury Kick-off vacation
- International, professional, creative working environment and talented teams
- Common cultural-sportive- art Clubs and activities, sponsored and/or supported by the Company (Ex: team building, Football, English…).
- Insurance as Government's regulations (social insurance, medical insurance, unemployment insurance, etc.)
- AON Premium Healthcare Insurance package, with a possibility to cover family members
- Relevant training will be provided at the company’s expense and we also allow developers to improve their skill set during normal business hours
- Daily various foods, drink, and seasonal fresh fruits;

And many other benefits, let's join us to discover!
Read full Job Requirements

Job Locations

Han Viet Tower, 203 Minh Khai, Hai Ba Trung, Ha Noi

Esoft Vietnam is part of the Esoft Corporation. Established in 2007, esoftflow has developed into an international full-service provider of imagery infrastructure for the real estate sector. Our focus is to develop and deliver intelligent solutions enabling the real estate agent to stand out in their marketing efforts.

Our clientele is global and today we service clients in Australia, Europe and North America.

We believe in delivering high quality products combined with outstanding service, and prefer to refer to our clients as partners. We have a constant focus on innovation and being a first mover in the market. Subsequently, we maintain our entrepreneurial spirit giving us the necessary flexibility to navigate in a fast changing industry.

Our ambitions are high, and currently more than 350 employees are contributing to our success of which 230 are based in Vietnam. We strive to provide an interesting work place where people work across cultures and time zones. We are taking our social responsibility serious, and among other things, we provide training and employment to disabled and disadvantaged people.

Read full company information
7th floor, Han Viet Tower, 203 Minh Khai, Hai Ba Trung, Hanoi
500-999 staffs
HR Dept.


Chương trình được thiết kế đặc biệt dành cho học viên vừa học vừa làm, quỹ thời gian ít

Bằng được công nhận bởi Bộ GD&ĐT Việt Nam do ĐH. J.M Lyon 3 (Pháp) cấp có giá trị toàn cầu

Học phí tối ưu, tiết kiệm nhiều nhất, thời gian đào tạo rút ngắn còn 1 năm tại Việt Nam