Customer Service: Sea Export Specialist

1) Overall Scope

Manage daily operation activities for both Export & Import operations:

2) Description in Detail

• Export job:

− Rate pricing /negotiation with carriers and vendors in term of biding/project

− Handle daily work related to the export operation, from checking the sailing schedule to submitting the bkg until the pre-alert is complete and sent to the destination agent.

− Follow up on the cargo stuffing plan with the customer to ensure timely prevention and handling of possible risks.

− Solving all the matters and problems related to operation jobs

− Ensure to create, file, and update SOPs and internal systems, and make sure accurate progress is made.

− Support and cooperate with the Account Department on collecting credits

− Well-coordinate with all related parties at different locations to ensure appropriate & timely actions.

− Report directly to manager for any irregularity.

• Import job:

− Do tracing shipment from receiving pre alert to empty container returning to port.

− Ensure the shipments depart with the correct documents or the final pre-alert.

− Collaborate with documentation PIC to update cargo progress to the customer

− Solving all the cargo problems related to operation jobs until cargo is released to CNEE

− Fulfill buying/selling rates into the system and complete payment request to the accounting department.

− Issue debit note to the customer and coordinate with the accounting department on the customer’s payments.

− Report directly to manager for any irregularity

JOB REQUIREMENTS

• Smart, careful, good communication ability

• Proficiency in MS Office, and Outlook is a must.

• Ability of listening, speaking, reading, writing English (Good at Korean preferred)

• Bachelor’s Degree (Priority to Foreign Trade University, Economics University, Maritime University or other relative to shipping business)

• Solid freight forwarding knowledge with all ship modes (Sea, Air, Local transportation), domestic and international procedure practice.

• Have a minimum of 4 years of experience in freight forwarding documentation/ customer service

• High sense of responsibility.

• The ability to work independently, under pressure, multi-task, be a team player, and work in a fast-paced environment.

• Critical thinking and problem-solving skills..

• Good discipline.

• Take Initiative, teamwork, self-motivated, and detailed.

WHAT WE CAN OFFER

• Full-paid Social Insurance & Extra insurance & Annual Health check

• 13th payment & Incentive if achieving target

• Laptop for working

• Opportunity for training in HQ(S. Korea)