Customer Service Senior/ Officer

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What We Can Offer

13th salary + KPI Bonus
Personal Health & Accident Insurance
18 days of paid annual leave

Job Description

- Identify and assess customers’ needs to achieve their satisfaction.
- Handle phone calls and customer service inquiries.
- Handle customer complaints, provide appropriate solutions and alternatives within the standard time limits; follow up to ensure resolution.
- Call to policy holders daily to follow up on various matters related their policies such as premium reminder; well come call program; conservation program, other program.
- Receive information adjustment form and processing.
- Assist clients, financial advisor, partners in filling of policy documents and contact them whenever any error is discovered, or when it needs to be corrected.
- Follow procedures, guidelines and policies.
- Be responsible for recommending measures to improve company's quality of customer services based on daily work.
- Perform other tasks that are delegated by team leaders and up levels.
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Job Requirements

- Bachelor degree, graduation from Social, Psychological, Law, Insurance majors are preferred.
- Insurance certificates: LOMA 281, 291, ACS 100, 101 or any Customer Service/ Customer Care certificates are advantages
- From 1-3 years of working experience in Customer Service/ Call center role or working in Life Insurance company
- Fluent English
- Strong communication and interpersonal skills
- Analytical skills and problem solving.
- Ability to adapt and do multi-tasks under high pressure.
- Customer – Centric attitude
- Integrity, caring, patience, discipline with a high of responsibility.
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Job Locations

9th floor, Sun Red River building, 23 Phan Chu Trinh, Hoan Kiem
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Mirae Asset Prévoir Life Insurance Limited is a 100% foreign owned life insurance company with more than 13 years operating in Vietnam. To meet the growing business in Vietnam, the company is seeking high caliber Vietnamese candidates to fill a Finance Executive for the Head Office in HCMC.

We offer attractive remuneration package with professional working environment and unlimited career advancement opportunities to successful candidates.

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18th Floor, Green Power building, 35 Ton Duc Thang Street, Ben Nghe Ward, District 1, HCMC
100-499 staffs
Ms. Hang HR
TUYỂN SINH THẠC SỸ TÀI CHÍNH - ĐẠI HỌC JEAN MOULIN LYON 3 (CH Pháp)

TUYỂN SINH THẠC SỸ TÀI CHÍNH - ĐẠI HỌC JEAN MOULIN LYON 3 (CH Pháp)

Chương trình được thiết kế đặc biệt dành cho học viên vừa học vừa làm, quỹ thời gian ít

Bằng được công nhận bởi Bộ GD&ĐT Việt Nam do ĐH. J.M Lyon 3 (Pháp) cấp có giá trị toàn cầu

Học phí tối ưu, tiết kiệm nhiều nhất, thời gian đào tạo rút ngắn còn 1 năm tại Việt Nam