Customer Service Senior/ Officer

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Các Phúc Lợi Dành Cho Bạn

13th salary + KPI Bonus
Personal Health & Accident Insurance
18 days of paid annual leave

Mô Tả Công Việc

- Identify and assess customers’ needs to achieve their satisfaction.
- Handle phone calls and customer service inquiries.
- Handle customer complaints, provide appropriate solutions and alternatives within the standard time limits; follow up to ensure resolution.
- Call to policy holders daily to follow up on various matters related their policies such as premium reminder; well come call program; conservation program, other program.
- Receive information adjustment form and processing.
- Assist clients, financial advisor, partners in filling of policy documents and contact them whenever any error is discovered, or when it needs to be corrected.
- Follow procedures, guidelines and policies.
- Be responsible for recommending measures to improve company's quality of customer services based on daily work.
- Perform other tasks that are delegated by team leaders and up levels.
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Yêu Cầu Công Việc

- Bachelor degree, graduation from Social, Psychological, Law, Insurance majors are preferred.
- Insurance certificates: LOMA 281, 291, ACS 100, 101 or any Customer Service/ Customer Care certificates are advantages
- From 1-3 years of working experience in Customer Service/ Call center role or working in Life Insurance company
- Fluent English
- Strong communication and interpersonal skills
- Analytical skills and problem solving.
- Ability to adapt and do multi-tasks under high pressure.
- Customer – Centric attitude
- Integrity, caring, patience, discipline with a high of responsibility.
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Địa Điểm Làm Việc

9th floor, Sun Red River building, 23 Phan Chu Trinh, Hoan Kiem
Xem toàn bộ hồ sơ công ty

Mirae Asset Prévoir Life Insurance Limited is a 100% foreign owned life insurance company with more than 13 years operating in Vietnam. To meet the growing business in Vietnam, the company is seeking high caliber Vietnamese candidates to fill a Finance Executive for the Head Office in HCMC.

We offer attractive remuneration package with professional working environment and unlimited career advancement opportunities to successful candidates.

Xem toàn bộ thông tin công ty
18th Floor, Green Power building, 35 Ton Duc Thang Street, Ben Nghe Ward, District 1, HCMC
100-499 nhân viên
Ms. Hang HR
TUYỂN SINH THẠC SỸ TÀI CHÍNH - ĐẠI HỌC JEAN MOULIN LYON 3 (CH Pháp)

TUYỂN SINH THẠC SỸ TÀI CHÍNH - ĐẠI HỌC JEAN MOULIN LYON 3 (CH Pháp)

Chương trình được thiết kế đặc biệt dành cho học viên vừa học vừa làm, quỹ thời gian ít

Bằng được công nhận bởi Bộ GD&ĐT Việt Nam do ĐH. J.M Lyon 3 (Pháp) cấp có giá trị toàn cầu

Học phí tối ưu, tiết kiệm nhiều nhất, thời gian đào tạo rút ngắn còn 1 năm tại Việt Nam