Customer Service Senior Staff (Korean Speaking)

I. JOB OBJECTIVE

Ensuring customer comfortable stay and high level of satisfaction at the Serviced Residence

II. JOB SUMMARY

Being in charge of operational tasks to providing smooth and good services for tenants.

III. RESPONSIBILITIES

* Customer Service

• Receiving and process to the team in charge related to customer complaints. (Correspond with customers, support customers to resolve daily complaints; Coordinate with other departments to support customer-related services)

• Customer service Managing (Manage and update the services being provided at Serviced Residence : breakfast, shuttle bus, golf, birthday gifts...; Organize events for SR customers and events related to Serviced residence)

* Sales Support

• Waiting list managing (Manage 3-bed room booking list and sell rooms when available; Update 3 bed room waiting for new customers and contact potential customer when room available; Sale reciprocal support for business customer clusters such as Samsung, LG... or Korean customers with rental needs)

• Sales support (Support short-term booking; Support tenants in adjusting contracts or other requests when contract adjustments are needed)

* Report Management

- Updating daily, monthly report (Weekly updating for job list report including all team of Serviced residence. Summary each team data and support to translating into Korean language and updating report to Powerpoint file. Revenue daily report to BOD)

- Report managing (Make detailed reports on Serviced residence services, reports related to customers; Make other reports as directed by superior; Support to compile general reports of the year when required such as budget, adjusted revenue plan or other types of reports; Preparing and making project reports for SR under request and instruction of Team leader)

* Other

- Translation (Support translation or service management when requesting support from Team leader or other managers)

• Korean communication is a must

• Listening skills, to understand exactly what customers require;

• Problem-solving skills;

• Confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations;

• Creative thinking, to be able to come up with new ideas to improve customer service standards;

• An ability to work well under pressure;

• University degree or higher;

• Good at MS Office;

• Having experience in customer service or similar job is a priority;

• Appearance: attractive/ standard;