Customer Service Specialist (Urgent)

1. Customer care

- Answering the customer's inquiry or question

- Solving the issue after checking with the operation team

- Visiting the customer regularly for getting VOC

- Having a meeting with the customer when we have an issue

- Contacting new customers for arranging meetings

2. Contract

- Keep communication with customers for making the contract (HQ Legal team will support for contract terms & conditions)

- Sending quotations to customers after getting guidance from the manager (Pricing team exists internally)

- Other tasks as assigned by the Manager.

1. Năng lực làm việc. (Working Abilities):

- Graduated University

- Logistics working experience: 3-4 years

- Good knowledge of Logistics (Freight Forwarding)

- Good at English (Korean speaking skills is an advantage)

- Good MS Office.

- Excellent Customer service skills.

- Customer-oriented mindset

- Requires minimum supervision

- Strong Problem-Solving skills.

- Pro-active.

- Able to work under pressure

2. Phẩm chất cá nhân. (Moral vocations):

- Dynamic, enthusiastic, hardworking and have mind of target achievement.

- Good at both team working and independent working, and have good mind at services management.

- Have positive mind and willing to go out for visiting.

- Matching “Right Way”

- Faithfulness