Customer Service Specialist

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What We Can Offer

Medical Insurance coverage
Free flight ticket & Working Visa
1 month free Homestay

Job Description

Are you a Client Service Associate who wants to be part of our team for one of the biggest global internet leader account in the world? Are you passionate, driven, and can deliver outstanding customer service experience?

We are looking for a Client Service Associate to join our growing family. Come home and start your #BeHappier journey with TDCX today!

Top reasons to work here:

● Attractive Remuneration (Fixed, variables & benefits)

● Comprehensive Insurance & Medical coverage

● Premium workspaces

● Career Development Program

● Fast Track Career Progression

● Walk A Mile – Job rotation & Enrichment

● Engagement & Recognition Programs like appreciation day, digitalized games and contest, free food day, raffles, birthday treats, anniversary gifts, and much more!

● Wellness & Health Program

● Diverse & Inclusion culture

● Employee Assistance Program (Counselling)

● Staff Appreciation & Recognition Programs

What is your mission?

As a Client Service Associate, you will be working with our Global Internet Leader Account to deliver #happier customer experience. To support the internet giant’s business customers for online marketing and campaigns on Adwords.

You are also required to perform these job functions:

● Communicates to customers via phone, email or chat for any issues related to their interaction with Adwords platform.

● Manage the relationship between the internet giant and its customers resulting in increased business by providing consultative advice sales solutions.

● Tell us how we can be better and act as a voice for users/advertisers to provide product and process improvement opportunities back to the internet giant.

● Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the ISO9001 and ISO18295-1 Quality Management System of TDCX.
Read full Job Descriptions

Job Requirements

Who are we looking for?

● Possess at least Bachelor’s Degree in any field, preferably advertising or marketing.

● Excellent communication skill in English and your native language

● 1-2 years of experience in customer support will be an added advantage

● Fresh graduate is welcomed to apply

● Passion for social media, online marketing or online advertising.

● A creative mind set and understanding of customer needs

● Strong communication skills and a flair for convincing and presenting an argument

● The ability to work in an organized and structured manner

● Excellent attention to detail

Job Locations

Level 9, Axiata Tower No.9 Jalan Stesen Sentral 5, Kuala Lumpur Sentral, 50470 Kuala Lumpur,Malaysia

Who is TDCX?

We serve some of the world’s best brands from our centers of excellence in Singapore, Philippines, Malaysia, Thailand, Hong Kong, China, Japan and Spain. We specialize in perfecting our client's customer experience and elevating their sales. We are guided by a talent philosophy - selecting and employing the best professionals to make the outsource industry better for our people and our clients.

Our company has won over 200 industry awards for delivering value driven by technology and continuously innovating our customer-facing brand solutions. Thanks to our premium workspaces, above industry average compensation packages, career opportunities, and long list of perks, we were recently awarded as one of the best companies to work for in Asia.

Top reasons to work here:

● Attractive Remuneration (Fixed, variables & benefits)
● Comprehensive Insurance & Medical coverage
● Premium workspaces
● Career Development Program
● Fast Track Career Progression
● Walk A Mile – Job rotation & Enrichment
● Engagement & Recognition Programs like appreciation day, digitalized games and contest, free food day, raffles, birthday treats, anniversary gifts, and much more!
● Wellness & Health Program
● Diverse & Inclusion culture
● Employee Assistance Program (Counselling)
● Staff Appreciation & Recognition Programs


JOIN US NOW!

Read full company information
Level 9, Axiata Tower No. 9 Jalan Stesen Sentral 5, Kuala Lumpur Sentral, 50470 Kuala Lumpur, Malaysia
5,000-9,999 staffs
Ms. Tracy Doan
TUYỂN SINH THẠC SỸ TÀI CHÍNH - ĐẠI HỌC JEAN MOULIN LYON 3 (CH Pháp)

TUYỂN SINH THẠC SỸ TÀI CHÍNH - ĐẠI HỌC JEAN MOULIN LYON 3 (CH Pháp)

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