Customer Service Specialist

Địa Điểm Làm Việc: Hồ Chí Minh
Thương lượng 1386 lượt xem - Hết hạn trong 15 ngày

Các Phúc Lợi Dành Cho Bạn

13th month salary; Performance Bonus
Premium Health Care Program (PTI)
Annual Leave, Christmas, Holiday,...

Mô Tả Công Việc

Operations
• Direct communicate with Customers/Products to receive inquiries for transport, customs & warehouse
• Direct communicate with relevant parties for requested information to prepare documentation for transport, customs & warehouse inquiries
• Input data accuracy and well update in system. Assure the matching between system and physical inventories.
• Complete all necessary records and reports in a timely and accurate.
• Supervise and coordinate unloading of inbound/outbound shipments
• Prepare related documents for the shipment/order.
• Verify required inbound/outbound paperwork with drivers, ensuring that all products are properly counted.
• Ensure that the work schedules are correctly implemented and that jobs are effectively assigned and properly completed.
• Maintain good relationship with customers and subcontractors
• Respond to customer’s emails and escalations for any warehouse activities in a timely manner
• Assist in maintaining the security of the warehouse.
• Conduct operation in line with SOPs, work instructions
• Comply with the safety environment policy and company regulations.
• Maintain teamwork, productive working environment
• Seek and assist in process improvement and operation cost saving
• Assist warehouse supervisor and warehouse manager in others task to achieve excellent operation
• Send invoices and shipments documents to request payment from customers
• Strictly follow safety policies and client’s requirements and regulations
• Handle any additional tasks assigned from time to time.
Subcontractor Management
• Ensure that the KPIs are being achieved
• Work with suppliers to improve their service if KPIs are not being met
Xem toàn bộ Mô Tả Công Việc

Yêu Cầu Công Việc

• 1 year knowledge of all relevant customs, foreign trade and respective fiscal- & tax regulations.
• Functional know-how in air / ocean / logistics including overall understanding of business processes
and independencies.
• Fluent in English
• MS Office skills
• Profound knowledge of customs software

Địa Điểm Làm Việc

Khu Công Nghiệp Tân Bình, Trường Chinh, Tây Thạnh, Tân Phú, Thành phố Hồ Chí Minh, Việt Nam

DSV Solutions

We provide and manage supply chain solutions for thousands of companies every day – from the small family run business to the large global corporation. Our reach is global, yet our presence is local and close to our customers. 60,000 employees in more than 90 countries work passionately to deliver great customer experiences and high-quality services.

Xem toàn bộ thông tin công ty
Tầng 3, Toà nhà Repulic Plaza, 18E Cộng Hoà, Tân Bình, TP.HCM
25-99 nhân viên
Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

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