Customer Service Specialist | Food & Beverage Manufacturing Industry

Job Summary

Join our vibrant team in Vietnam as a Customer Service Specialist

and take your career to the next level! We're looking for a highly organized, customer-focused individual to play a pivotal role in delivering outstanding service and supporting seamless coordination of sales activities. You'll be a key player in driving our business growth while ensuring an exceptional experience for both internal and external stakeholders. If you're ready to make an impact and thrive in a dynamic environment, we'd love to have you on board!

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• Do you have a passion for delivering outstanding customer service and enhancing the experience for clients in the food and beverage industry? Join our team and help create unforgettable moments, offering top-tier service as a trusted partner in taste!

• Are you a go-getter who takes pride in following tasks through to completion with a positive, ‘can-do’ attitude? If you're ready to go the extra mile and exceed customer expectations, we SO look forward to working with you.

• Do you thrive working independently and collaborating with our local and global team? This role is an excellent opportunity if you are a creative problem-solver who loves thinking outside the box and make a real impact.

If you're fluent in both spoken and written English, this dynamic role could be the perfect opportunity for you!

WHO WE ARE

We are an Australian-owned flavour house, with operations in both Australia and Vietnam. Established in 1989 as a family-owned business, Essential is now into the second generation of Nielsen management and continues to cherish the family values entrenched by the founder John. Located in D2 HCMC, Essential Flavours are seeking to expand our capabilities in the South East Asian international marketplace.

Our business continues to strengthen and grow after 30 years with our focus on partnering with our clients to develop new, unique, and ever-evolving flavours and product solutions. Picture the time when you were a child, savouring the tastes that came with eating your favourite food. These recollections are what drives us to be part of creating “Future Memories.”

WHY WORK FOR US?

We are passionate about what we do and are guided by our core values:

• We are our community

• We embrace change

• We think beyond our borders

• We are solution focused

• We share the love

We have a strong sense of team and a supportive, friendly environment. We work hard so that we can deliver the best products and service for our customers, and we also make time to celebrate our achievements and share our successes.

Our story still has many pages to be written and we are now seeking a Customer Service Specialist to be an integral part of the team driving business growth through a collaborative approach with the various teams.

YOUR ROLE

• Provide exceptional customer service to a portfolio of Australian and Southeast Asian clients.

• Research market and client flavour opportunities, creating detailed work briefs for internal stakeholders to support portfolio business growth.

• Undertake administrative tasks, including data entry and record-keeping.

• Ensure seamless execution of tasks and projects, taking pride in accountability and delivery.

• This is an office-based role located in Ho Chi Minh City, District 2. The working hours are from Monday to Saturday.

• Undertake ad hoc tasks as directed by the Commercial Director

YOUR SKILLS AND QUALIFICATIONS

To be a complimentary fit for this role you will have:

• Must be fluent in English (written and spoken), confident in speaking with Australian team

• Proactive and positive "can do" attitude

• Fluent in English (both written and spoken)

• Experience serving foreign clients

• Superior organisational and time management skills

• Flexible, adaptable, resourceful, and diligent

• Excellent attention to detail and problem solving skills

• Experience working in a cohesive team environment

• Valid passport and willingness to travel outside Vietnam

If this sounds like the job for you, apply for this job and include a CV and a cover letter.