Customer Service (Japnese Speaking)

MAIN RESPONSIBILITIES

• Be the contact window to maintain good relationship with customers, meet or exceed customer satisfaction.

• Process sales orders and invoices

• Prepare shipping documents

• Prepare correspondences and fulfil customer needs to ensure customer satisfaction.

• Maintain customer records by updating customer information.

• Resolve product or service problems by clarifying the customer complaint, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, follow up to ensure resolution.

• Handle and follow up on sales/delivery enquiries, including payment issues.

• Plan, arrange and track delivery schedule

• Follow up with customer on orders and payments

• Generate sales, inventory and other reports.

• Work closely with warehouse team on stock availability and its lead time

• Any other tasks assigned by the leader as needed.

MINIMUM EXPERIENCE AND EDUCATION REQUIREMENTS

• This position requires a relevant University level education and minimum 1-2 years’ experience in Customer Service in Logistics industry.

• Experience with ISO standard as a benefit.

• Experience in Packaging industry (corrugated, foam, wooden or plywood) or related to packaging industry is seen as a plus.

SKILLS AND COMPETENCES:

• Good at English (both in writing and speaking)

• Japanese: N2

• Effective verbal and written communication in Vietnamese and English with customers, suppliers and all other departments

• Good quality problem solving and decision-making skills

• Excellent office software skills (MS Excel and MS PowerPoint)

• High workload capability

• Highly motivated and independent

• ERP experience is a plus

• Document Control System (such as MasterControl) experience is a plus

• Working time: Monday - Saturday (Saturday can WFH)

Company values and Ways of Working

Our Core Values are Simplicity, Empowerment and Respect. Our ways of working are characterized by Customer First, Cooperation and Communication.