Customer Service Staff

Customer/ Clients:

- Handle and manage individual customer accounts from beginning until shipment completed.

- Prioritize tracking and setting based on time constraints and customer priority

- Update weekly/ monthly report, proactively provide tracking updates to customers.

- Conduct customer interactions via email and even phone contact.

- Acquire and retain knowledge of each customer’s needs and strictly follow customer’s SOP/

disciplines to ensure shipment on time

Vendor/ Logistics team:

- Frequent working with several systems/ manual – fast learning skill is preferred to understanding all

the instruction in shortest time.

- Communicate with internal and external groups, especially on high priority loads and customers.

- Effectively monitor all loads assigned.

- Arrange shipping plans, proceed booking and in-time document submission are the most important,

comply with all regulations to avoid any penalties/ charges incurred.

- Work closely with worldwide logistics experts/ companies, especially nominated 3PL/4PL

- Data entry, Checking carefully export/ import document and deliver to relevant department in timeline

are critical points.

- To be coordinator for PM/SM/QC team to ensure all processes running smoothly

Manufacturer/ Supplier:

- Generate Purchase Order to factory and control well the Cargo ready date

- Good Communicator between factory and internal team to report in timely to manager

- Deliver information in-time to relevant department

- Monitor and keep on track goods payment and feedback to factory.

Other ad-hoc assigned tasks by management

Weekly review and report to on-board manager.

- Working Experience: 01-02 working experience / Fresh-Graduate is welcome

- Language: English (4 skills) + Chinese is prefer

- Education: university or college degree in International Trade, Marine, Economics

- Good at Microsoft Office in basis

- Hard working, ability to work in stressful situations

- Ability to multi-task required

- Attention to detail

- Ability to work in a deadline driven environment