Customer Service Staff

Position Summary:
• This position plays a key role in the strategy for reducing workload in non-core operations and allows to allocate more resources to core business.
• Tracing support is responsible for the daily monitoring of outbound shipments from shipping origin through delivery to the destination. This focus is to ensure on time delivery to the destination.
• This position has a direct impact on our ability to meet our customer’s expectation as well as play a vital role in achieving customer satisfaction.

Duties and Responsibilities:
► Cargo tracking/tracing
• Follow up the cargo status for ocean export freight in shared files/ Internal systems to update status of shipment from ATD – ATA Port/ Destination/ Door.
• Master BPO Tracing format as well as client’s exclusive files.
• Monitor shipments & follow tracing timeline daily/ weekly to update and inform related Departments.
• Understand shipping schedule, vessels for LCL/ FCL shipments based on tracking tools.
• Be in charge of Accounts assigned by Manager.
► Reporting
• Maintain databases and perform updates as necessary to ensure the accuracy.
• Accurately collect and analyze data for various types of business reports.
• Report the results of data analysis in written and verbal form to managers.
• Support various departments in reaching their goals through data analysis.
• Monitor data to identify changes in business trends to catch up the market situation.
► Tender Support
• Support Tender Management team in SEOHQ.
• Support to all other departments with tender-related issues.
• Manage the time to submit tender timely and correctly.
• Others as assigned.