Customer Service Staff

$500 - $800 507 lượt xem - Hết hạn trong 30 ngày

Các Phúc Lợi Dành Cho Bạn

Lương tháng 13 + Bonus
Gói bảo hiểm chăm sóc sức khỏe toàn diện Bảo Việt, Bảo hiểm tai nạn 24/7
Môi trường làm việc quốc tế chuyên nghiệp với nhiều cơ hội học hỏi và phát triển

Mô Tả Công Việc

Position Summary:
• This position plays a key role in the strategy for reducing workload in non-core operations and allows to allocate more resources to core business.
• Tracing support is responsible for the daily monitoring of outbound shipments from shipping origin through delivery to the destination. This focus is to ensure on time delivery to the destination.
• This position has a direct impact on our ability to meet our customer’s expectation as well as play a vital role in achieving customer satisfaction.

Duties and Responsibilities:
► Cargo tracking/tracing
• Follow up the cargo status for ocean export freight in shared files/ Internal systems to update status of shipment from ATD – ATA Port/ Destination/ Door.
• Master BPO Tracing format as well as client’s exclusive files.
• Monitor shipments & follow tracing timeline daily/ weekly to update and inform related Departments.
• Understand shipping schedule, vessels for LCL/ FCL shipments based on tracking tools.
• Be in charge of Accounts assigned by Manager.
► Reporting
• Maintain databases and perform updates as necessary to ensure the accuracy.
• Accurately collect and analyze data for various types of business reports.
• Report the results of data analysis in written and verbal form to managers.
• Support various departments in reaching their goals through data analysis.
• Monitor data to identify changes in business trends to catch up the market situation.
► Tender Support
• Support Tender Management team in SEOHQ.
• Support to all other departments with tender-related issues.
• Manage the time to submit tender timely and correctly.
• Others as assigned.
Xem toàn bộ Mô Tả Công Việc

Yêu Cầu Công Việc

Education, Experiences and Skills:
• Bachelor’s degree, preferred in Economics, International Trade, Foreign Trade, or related fields.
• At least 2 years of experience working in the Logistic industry or global forwarding companies.
• Experience with all aspects of operation procedures.
• Proficient with Microsoft office such as: Excel, PowerPoint, Power BI, especially excellence in Excel (Pivot) is preferred.
• Good verbal and written communication skill in both English and Vietnamese.
• Good interpersonal and customer service skill.
• Good organizational skill and attention to detail.
• Good analytical and problem-solving skill.
• Good time management skill.
• Strong self-motivation.

Compensation and Benefits:
• Working Place: 6 floor, Indochina Plaza Hanoi Residences, 241 Xuan Thuy, Cau Giay, Hanoi.
• Working Time: 08:00 - 17:35, Monday to Friday.
• Insurance: Social insurance at gross salary, 24/7 insurance, Bao Viet Healthcare insurance.
• Offered salary: net salary
• Bonus: 13th month salary + attractive Tet bonus, performance bonus
• 12 days of annual leave
• International working environment with many chances for learning and development.

Địa Điểm Làm Việc

6 floor, Indochina Plaza Hanoi Residences, 241 Xuan Thuy, Dich Vong Hau, Cau Giay

KWE provides comprehensive one-stop services and solutions that incorporate Air freight forwarding, Ocean freight forwarding and a full-range of logistics services to provide "Optimum Distribution Solutions" to its clients on a global scale.

Kintetsu World Express Vietnam, Inc. (KWE VN) was officially established in March 28th, 2005. During 16-year journey of KWE VN, all of KWE VN’s employees have contributed in a journey of tireless efforts to overcome difficulties and challenges for a growing and developing of the company. We honor innovation, integrity and diversity. We are committed to providing equal opportunity in employment. We have many formal policies, procedures and programs to bring out the best in our staff.

Xem toàn bộ thông tin công ty
Tầng 6, tòa IPH, 241 Xuân Thủy, Cầu Giấy, Hà Nội
100-499 nhân viên
Ms. Sophie
Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

Bằng Thạc sỹ chính quy quốc tế từ Pháp, được bộ GD-ĐT VN công nhận

Mang tính ứng dụng cao và phát triển kỹ năng quản lý

Gia nhập cộng đồng Alumni (Doanh nhân, Chủ doanh nghiệp nhiều lĩnh vực)