Customer Service Staff (Chinese be Advance)

1/ Handling of customer enquiries and requests professionally to maximize customers’ satisfaction. 2/ Receiving booking information as well as ensure the equipment arrangements for Operation Dept. timely follow-up. 3/ Creating booking in system, Updating & Sending Booking Acknowledge to customer within timeframe. 4/ Receiving shipping instruction from customer via COSCO system, doing B/L and submit AMS /ENS 5/Checking & amending B/L as customer request regarding cargo weight, commodity, certificate 6/ Booking & vessel clean-up within timeframe 7/ Verify/Update Customer Profile in the system 8/ On duty list after working hour to check export list with ports 9/ Tactful in dealing with customer concerns, services recovery, and special service requirements. 10/ Improve bottom line results by collecting customer feedback for management review and/or suggesting ways to enhance work efficiency.

• University graduated in relevant field. • At least 1-2 years’ experience in shipping lines, handling booking container, cargo, vessel • Good command of English + Chinese • Hardworking, proactive and teamwork spirit; • Good interpersonal & communication skills; • Good organizational and multi-tasking abilities;