Customer Service Staff Export Booking Customer Care Department

What We Seek

As an organization committed to promoting equal opportunities, we are actively seeking a diverse cohort of graduates and professionals who possess qualities such as intellectual curiosity, positivity, diligence, adaptability and a proactive approach to challenging conventional norms. Prospective candidates are expected to embody our ONE Core Values.

We embrace individuals from various academic disciplines, where in business, engineering, or science, as we firmly believe that what truly counts are qualities like learning agility, interpersonal skills and leadership potential.

In term of the expanding purpose, we are now seeking for qualified candidate who will join our company and work at HCMC head office:

JOB DECRIPTION:

- Settle customer’s inquiry: Receive queries / requests from Customers and resolve transactional /issues & queries as part of the CS menu.

- Booking management: Booking input, booking revision, routing…

- Handle all after sales activities: vessel sked, loading list, rollover, COD, advisories ¬ification letter to customers, promote digital tool ….

- Vietnamese Citizen;

- Graduated from the university majoring in in Logistics/Supply Chain/Economics/Foreign Trade/ International Business or related (essential);

- Good interpersonal, negotiation & communication skill;

- Fluent in comprehension, written and spoken English;

- Ability to work independently, actively, creatively;

- From 01 - 03 experience years preferred;

- Super computer literacy with capability in MS Office and Excel.

- Work comfortable under pressure and attention to detail;

- Enthusiastic, dynamic and well organized;

- Willing to meet objectives.

Others:

- Keep confidentiality at all times

- Interested candidates should submit their dossiers in full including Application Letter and CV in English, copies of qualification certificates and other related documents.

- Only short-listed candidates will be notified.