Customer Service Staff (Japanese Speaking N2)

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What We Can Offer

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Job Description

Job Highlights:
1. Contact with customer to receive customer’s application for credit, fixed deposit. Initiating credit transaction including new, renewal, interest review and settlement. For new credit transactions, doing required checking on supporting docs under local regulations & internal rules
2. Control maturity date of credit transactions
3. Handle alteration notices from customers on account information
4. Support RM to establish and enhance relationship with existing and potential customers.
5. Handle unprocessed documents and pending items.
6. Handle collecting KYC documents from primary office.
7. Handle new account opening for checking documents and communication with relevant party (DPD, COD, KYC).
8. Handle inquiries about DPD from customer.
9. Support below matters for Japanese customers through Japanese:
(1) Reply any Japanese base inquiries about operation matter
(2) Support new account opening documentation for Japanese
(3) Support for checking KYC Japanese documents
(4)Handle Japanese base alteration notices from customers on account information.
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Job Requirements

Key requirements
- At least 1 year experience in banking industry. Having understanding in SBV regulations, banking products preferable.
- Obtain at least N2 Certificate of Japanese – good at both speaking and writing
- Competent to work on operational support.
- Accuracy and logical thinking. Good time management.
- Team working spirit, cooperative and proactive.
- Multi-tasking, solution-oriented, enthusiastic and self-motivated.
- Good communication and negotiation skill in both English and Vietnamese to work with wide-range of personalities.

Job Locations

5B Ton Duc Thang, P Ben Nghe. Quan 1.

MUFG Bank is Japan's largest bank and one of the world's largest, with offices throughout Japan and in 40 other countries. We build long-term relationships with our customers, promote real economic growth,and contribute to orderly capital markets that serve society. The welfare of our customers and employees is always top of mind.

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8th Floor, the Landmark Building, 5B Ton Duc Thang, Ho Chi Minh
100-499 staffs
TUYỂN SINH THẠC SĨ QUẢN TRỊ THƯƠNG MẠI QUỐC TẾ - ĐẠI HỌC NICE SOPHIA ANTIPOLIS (PHÁP)

TUYỂN SINH THẠC SĨ QUẢN TRỊ THƯƠNG MẠI QUỐC TẾ - ĐẠI HỌC NICE SOPHIA ANTIPOLIS (PHÁP)

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Bằng được công nhận bởi Bộ GD&ĐT Việt Nam do Đại học Nice – Sophia Antipolis (Pháp) cấp có giá trị toàn cầu.

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