Customer Service Staff - Salary Up to $1,200

The candidate will report to the Customer Service Manager and will primarily be involved in the following:

• Assist to Manager to create strategic plan to enhance service quality

• Handle customer inquiry on quotation, sales order and relating.

• Closely follow up customer quotation to aggressively get the order.

• Actively seek opportunities to grow existing customer business.

• Follow up incoming sales prospect through email/call/ Zalo.

• Assist day to day customer inquiry/ feedback on the efficiency of the customer service process.

• Communicate & coordinate with internal Departments/ Supplier to handle customer requirement.

• Handle and resolve customer complaints, provide appropriate solutions and alternatives within the time limits & follow up to ensure resolution.

• Compliance communication procedures, guidelines, KPI & company procedure.

• Visit customers may be required but limited.

• Other tasks will be assigned by Manager.

• Fluent in both written and spoken English.

• Bachelor Diploma holder

• Prefer 3 to 5 years B2B customer service/ sales experience.

(Experience with Factory Automation/ Electric devices is highly preferable)

• Good strategic thinking, planning skill

• Actively/ able to create improvement plan to enhance service quality

• Possess high energy, result-oriented and customer-centered

• Good communication, negotiation & customer service skills

• Fast worker, able to do multi-task as well as handle workload in a high volume and fast pace environment

• Good team player

• Meticulous and organized

• Proficient in MS Office

• Work on Saturday on rotation basis

• Living near Hanoi Metro 2A line is preferable