Customer Service Supervisor

As part of Dibee team, your responsibilities will cover:

Customer support :

• Deployment and training new customers

• Conducting service support to external stakeholders when required with excellent service quality

• Professional and engaging dealings with customers over the phone, via email and in person.

• Set up client and merchant in the system mainly with CRM and proprietary management software

• Action leads, customer enquiries and complaints in an appropriate manner.

• Deliver several data analytics on external stakeholder’s activities and performance.

Administration:

• Contract management and compliance

• Payment collection verification.

• E-invoice reconciliation

• Follow up on claim process and dispute resolution

Sales admin support:

• Action leads, customer enquiries

We are looking for individuals with [5-7 years] experience in a similar function in transport & logistics services industry or fleet management services. Candidates who have specific certificate related to Customer service and accounting knowledge are prioritized.

• He/she will also have to demonstrate:

• Ability in communication.

• Able to document and develop strong processes.

• Excellent IT soft skills (Office & CRM, online banking)

• Ability to problem solving and take responsibility for a process area.

• Engaging interpersonal skills in person and over the phone.

• Proven customer service and telephone sales skills.

• Attention to details.

• Able to listen and respond to needs of others.

• Ability to organize and prioritize multiple tasks. Diligent and ensure tasks are fully completed.

• Committed and passionate about developing a career in a professional business environment.

• Languages required: Vietnamese and English (good level)