Customer Service Supervisor (Bilingual in English & Chinese)

Customer Service Supervisor (Bilingual in English & Chinese)

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Các Phúc Lợi Dành Cho Bạn

Incentive Bonus Quaterly
Healthcare insurance for employee and family members
Shuttle bus support

Mô Tả Công Việc

Job overview:
This position will supervise the day-to-day activities of a Customer Service Team.

Key responsibilities:
1. Employee Development and Management:
- Train and provide development opportunities for staff.
- Ensure annual goals are complete and communicated.
- Ensure Global Performance - Management System is up to date and regular feedback is provided to staff members.
- Monitor and evaluate team members, and adjust training where needed.
- Attract, retain and develop high potential talent.
- Positively lead and influence team members to partner together to achieve individual and business goals.

2. CS operation:
- Champion customer needs and follow-up on customer inquiries.
- Provide responsive order management support including order entry, or expediting and shipment information to customers.
- Partner with Inside Sales to achieve sales goals.
- Communicate, implement and interpret customer service policies and procedures.
- Coordinates and supervises the daily activities of the team and responsible for team leadership and tasks such as: attendance/vacation schedule, claims, training coaching and development.
Xem toàn bộ Mô Tả Công Việc

Yêu Cầu Công Việc

- Bachelor degree.
- At least 07 working experience in Manufacturing/ Apparel/ Footwear/ Retail Brands.
- At least 03 years as Leader roles with the team size above 10 members.
- Bilingual skills in English & Chinese (full professional proficiency).
- Excellent customer service & presentation skills.
- Knowledgeable of call center operations and product lines.

*** Working location: Lot E01, Trung Tam street, Long Hau Industrial Park, Can Giuoc, Long An (Shuttle buses are provided from all districts in HCMC)

Địa Điểm Làm Việc

Long An, Vietnam
Nhà Bè, Thành phố Hồ Chí Minh, Việt Nam

Avery Dennison RBIS, a global leader in apparel and footwear industry solutions, is a $1.5 billion division of Avery Dennison (NYSE: AVY). Avery Dennison RBIS provides intelligent, creative and sustainable solutions to elevate brands and accelerate performance from design to retail store floor. The company’s industry leading, end-to-end solutions include innovative heat transfer technology, RFID and price management supply chain solutions and sustainable packaging services. Based in Framingham, Massachusetts, Avery Dennison RBIS employs 20,000 employees in 50 countries. For more information, visit  www.rbis.averydennison.com
 
Avery Dennison Vietnam has manufacturing facilities and offices located in ​Lot E01 Trung Tam Road, Long Hau Industrial Park, Can Giuoc, Long An, Vietnam; and Sales office in Hanoi, covering Vietnam and Cambodia markets.

Xem toàn bộ thông tin công ty
Lot E.01, Trung Tam Road, Long Hau IP, Can Giuoc, Long An Provice
1.000-4.999 nhân viên
Recruitment Team
CHƯƠNG TRÌNH TUYỂN SINH THẠC SĨ QUẢN TRỊ THƯƠNG MẠI QUỐC TẾ - ĐẠI HỌC CÔTE D’AZUR (PHÁP)

CHƯƠNG TRÌNH TUYỂN SINH THẠC SĨ QUẢN TRỊ THƯƠNG MẠI QUỐC TẾ - ĐẠI HỌC CÔTE D’AZUR (PHÁP)

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