Customer Service Support (Japanese + English)

- Provide advice and guidance to customers via call, e-mail(inbound / outbound)

- Be the image of the company and service and ensure high customer experience by answering, escalating and following up all requests

- Follow the company's Internal Regulations, policies as well as the service's work instructions and processes (register all interactions in the database, contribute to the knowledge base development, etc.)

- Fulfill additional assignments (e.g. support colleagues across all sites, setup of new services)

- Achieve the individual and service key performance indicators

- Strive to continuously develop and improve the processes and service to always ensure the best customer experience

- Bachelor in related Japanese Studies or Business major

- Advance or higher Japanese language level (verbal & written)

- Good knowledge in MS-Office (Excel, Word, Power Point, Outlook)

- A natural communicator, adapting your style to each customer

- Basis knowledge in Purchasing area

- Confident and willingness to learn, with the ability to deliver an excellent customer experience from start to finish

- Innovative and solution orientated mind-set

- Ability to work under pressure and good team engagement

Flexibility in hours of work/shift pattern

Ideally having already experience in a customer service environment