Customer Service Team Leader - Supply Chain Management
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Mô tả công việc
- Work with related teams and stakeholders to manage the customer's International Supply Chain.
- Ensure smooth execution of the end-to-end shipments by working closely with the customers, carriers, and vendors as well as internal stakeholders.
- Take ownership of the customer issues and solve them in an urgent and responsible manner.
- Handle the booking and planning process with vendors/ shippers (Vendor coordination)
- Handle query resolution with shippers/ customers/ Key Account Managers. Ensure timely resolution and response to the customers.
- Responsible for cross-selling and up-selling, as well as customer retention targets.
- Record and report the performance of the designated Process or Services that help provide suitable recommendations on: Service delivery wins & Service failures
- Work with the KAMs/ Commercial team to establish and strengthen customer relationships.
- Comply with customer SOPs and monitor respective KPIs
- Prepare reports assigned by the Manager
- Support CS Manager in leading and managing the Customer service team to focus on the key Customer Service Drivers: Easy to Do Business with, Timely Delivery of Documents; Pro-Active Notification; Exception Management; Efficient claim handling.
- Ensure service delivery is aligned with the agreed client SLA’s.
Yêu cầu công việc
- Having at least 04 years of experience in Supply Chain Management / Operation Management / Customer Experience or similar roles in the freight forwarding and logistics companies
- Having good experience managing the Operations / Customer service teams in the Logistics sector is a plus
- Good experience in Supply Chain Management (SCM) / end-to-end logistics products service delivery is a big plus
- Having a Bachelor’s Degree, majoring in Logistics and Supply Chain Management is preferable
- Language proficiency: Professional communication in English is a must. Chinese communication skill is a very big plus.
- Have a Customer-centricity mindset with a continuous improvement approach
- Have excellent interpersonal and communication skills and analytical skills
- Energetic, Well-organized, Self-Initiated/Self-driven and good coordination skills
- Good analytical and problem-solving skills – the ability to look beyond the obvious and identify creative solutions
- Team player – Works together with others in the business unit to achieve results, fosters teamwork.
Phân tích mức độ cạnh tranh
VietnamWorks AI
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Giá
29.000đ / lượt
Các phúc lợi dành cho bạn
Thưởng
Chăm sóc sức khoẻ
Đào tạo
Thông tin việc làm
25/06/2025
Nhân viên
Hậu Cần/Xuất Nhập Khẩu/Kho Bãi > Quản Lý Chuỗi Cung Ứng
Customer Service, Logistics, Supply Chain Management, Customer Relations
Hậu cần/Giao nhận
Tiếng Anh
4
Người Việt Nam
Địa điểm làm việc
SOFIC Tower, 10 Đường Mai Chí Thọ, Thủ Thiêm, Thành phố Thủ Đức, Thành phố Hồ Chí Minh, Việt Nam
Sofic Tower, 10 Mai Chí Thọ, Thủ Thiêm, Thành Phố Thủ Đức, Thành Phố Hồ Chí Minh
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