Customer Service with Thai Language (IT Field)

Why You'll Love Working Here • Competitive Remuneration • Performance Bonus and 13th Salary • UK/French/Romania Working Environment • SCC Health Care with comprehensive coverage including Accident 24/24, Inpatient, Outpatient, Dental Care and open policy for Dependents. • Annual Health Check. • Company Annual Trip and Year End Party. • Travel Insurance and Per Diem Allowance when travelling onsite Main Duties of Job: • Provide primary phone presence in the office for the Service Desk support hotline. • Monitor IT ticketing system (ServiceNow) - triage and distribute incidents and requests as appropriate. • Be the primary person managing the lifecycle of the ticket through to conclusion; • Ensure that the speed & flexibility of response meets the business needs and respects the contractual service levels; • Ensure effective, rapid response and progression to Major Incidents; • Escalation of critical and high priority tickets to line and senior management; • To ensure that all IT Support related problems and service requests are recorded in the ITSM tool and regularly updated; • Liaise between departments/teams and to act on behalf of the user;

Skills, Knowledge & Experience: • Holds at least Diploma or Degree in any field. • Excellent Thai in both writing and speaking; • Intermediate level of English • Excellent Customer Skills; • Ability to adapt/respond to different types of characters • Ability to multi-task, prioritize, and manage time effectively. • Experience in supporting Windows 7/10 operating systems, Microsoft Office suite (Office 365,Outlook, Excel, Word, PowerPoint, Access), (optional basic knowledge in IT troubleshooting) • Has a professional attitude, tact and patience; • Logical thinking, fairness, ability to quickly diagnose technical issues; • Willing to travel