Customer Services Advisor (Based in Penang , Malaysia)

Responsibilities

- Answer customer inquiries over the phone, chat, and/or email

- Log customer interactions in our system for proper documentation

- Follow-up with customers as appropriate

- Review customer’s account to identify and offer products that will benefit the customers (Sales Representative)

- Participate in team meetings and strategize on team performance improvement

- Participate in one-on-one coaching sessions with direct manager to strategize on individual performance improvement

Qualifications:

- Bachelor’s degree or Diploma in any discipline

- Fluency in written and spoken English and Vietnamese

- Experienced or interest in a BPO, Customer Service, and/or Sales

- Willing to relocate to Penang, Malaysia

- Willing to work rotational shift

Benefits:

• Compensation: Monthly Salary Range is MYR 3,000 - MYR 3,200, or VND 15,900,000 to 16,690,000 VND in current exchange rate (without including KPI Incentives, Night Shift Allowance and Public Holiday Rate)

• Work-Life Balance: Paid time off, flexible work. 15 days of Annual Leave + 14 days of Sick Leave + 60 days of Hospitalization Leave + 98 days of Maternity Leave or 7 days of Paternity Leave per annum. x3 Pay rate on Public Holidays

• Health & Wellness: Health Insurance, Dental and Vision Annual Coverage

• Financial & Recognition: Performance Bonus, Rewards and Recognition Program

• Work Environment: Diverse and Inclusive Employee Engagement Activities

• Professional Development: Learning and Development Program, Training programs, Certifications, Internal promotions.

• Relocation Package: Working Visa, Flight Ticket, 4-star Hotel Accommodation for first week and Monthly Housing Allowance are included for this position. ✈️✅