Customer Services Agent (CSA)

Negotiable 1954 views - Expires in 3 days

What We Can Offer

Profit sharing bonuses
Have the opportunity to participate in trainings conducted in Singapore
Free travel (including applicable dependents) to any Singapore Airlines destinations once a year

Job Description

The Customer Services Agent (CSA) is responsible and accountable for the day-to-day punctuality and smooth operations of inbound and outbound flights at Danang airport. Key tasks include customer service, pre/post-flight administrative work, managing of Ground Handling Agents at check-in, boarding and arrival. S/he is required to resolve any situations which arise during irregular operations. S/he will also be responsible for supporting and driving performance in the cargo and ramp operations functional areas. S/he will be required to assist Head Danang and Customer Services Officers wherever needed.

The role requires knowledge and understanding of the SIA Group passenger and cargo products, handling, and operational procedures. Some amount of office administrative duties and ad-hoc projects are also required.

If you are adaptable, enjoy working in a dynamic environment with people, and interested in the above roles, this could be the ideal career for you.
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Job Requirements

Candidates must have, as minimum requirements, a degree from a reputable university, good command in reading, writing and speaking English and Vietnamese, and basic arithmetic skills. Candidates should be presentable, service-oriented and a team-player. Having good interpersonal skills, enjoying daily interactions with people, and always being prepared to go the extra mile for passengers are important too. They also need to be comfortable with the pressure of turning around flights on time, and handling customer feedback.

Candidates are expected to be proficient in computer skills and office productivity software such as Microsoft Outlook, Word and Excel. This position will work on shift hours, and activation outside the shift may be required in exceptional circumstances.

This is an entry level position suitable for fresh graduates looking for a position in the operations and customer service industry. Recent graduates with 1-3 years of work experience in a customer services or operations role are also welcome to apply. Successful candidates will be provided with relevant training and supervision.

* BENEFITS
Successful candidates can enjoy remuneration with benefits package including profit sharing bonuses and free travel (including applicable dependents) to any Singapore Airlines destinations once a year. Successful candidates will also have the opportunity to participate in trainings conducted in Singapore, with expenses covered by the company.


* APPLICATION
Interested candidates who meet the above requirements may submit their application via Vietnamworks. Interested candidates must be able to start work at short notice.

Applications will close on. Please include the following in your email application:

1. Enter in Email Subject: “Application for SQ Customer Services Agent Position – [your name]”
2. Cover Letter (Compulsory)
3. Curriculum Vitae (Compulsory)
4. Recent Picture of Yourself
5. Expected Salary
6. Date of Birth
7. Earliest Start Date

Thank you for your interest. We regret that only shortlisted candidates will be informed. If you do not hear from us in 4 weeks, please assume that we do not have an appropriate opportunity at this point. However, we will certainly keep your talents in mind for any appropriate openings in the future.

Job Locations

Khách sạn Mường Thanh Luxury Sông Hàn, quận, Nguyễn Văn Linh, Nam Dương, Hải Châu, Đà Nẵng, Việt Nam

Our office in Danang , Vietnam, is recruiting a Customer Services Agent and we are pleased to invite applications for this position.

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Tầng 8, Khách sạn Mường Thanh Luxury Sông Hàn,115 Nguyễn Văn Linh, Phường Nam Dương, Quận Hải Châu, TP Đà Nẵng, Việt Nam
10-24 staffs
Ms. Ha Dung
CHƯƠNG TRÌNH THẠC SỸ TÀI CHÍNH QUỐC TẾ | ĐẠI HỌC J.M.LYON 3 (PHÁP) | VIỆN ĐÀO TẠO QUỐC TẾ - ĐẠI HỌC THƯƠNG MẠI

CHƯƠNG TRÌNH THẠC SỸ TÀI CHÍNH QUỐC TẾ | ĐẠI HỌC J.M.LYON 3 (PHÁP) | VIỆN ĐÀO TẠO QUỐC TẾ - ĐẠI HỌC THƯƠNG MẠI

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