Customer Services Air/Sea

1. For Air:

- Checking rates, flight schedule & reserve booking

- Informing details of nominated shipment to agent for shipping approval.

- Input-docs: receiving shipping docs and ensure sending AWB timeliness

- Output-docs: Prepare original docs HAWB, manifest, vendor docs and dispatch docs pouch to attach with MAWB & Cargo.

- Send the Pre-Alert to customer and receiving house.

- Update AMS/ACI.

2. For Sea:

- Following up status of shipments, from the time of shipments being till the actual date cargo arrival to the destinations.

- Following up customers shipping plan, keep updated the vessel schedule per weeks/months.

- Daily tracing and keep informed to customers/agent if any notice of delay.

- Keep updated to accounting dept. for the payment to the carriers/coloader, follow up until payment done in order to get in time telex release for MBL and send these to agents at destination.

- Coordinating with Sales dept. in pricing and customer services.

- Visiting customers.

Bachelor’s degree or College.

2 Years experience in shipping/forwarding/logistics.

Good at English, computers skill (Microsoft offices, Outlook Express).

Ability to work under high pressure.

Personal Characteristics: Hard working, enthusiasm, dynamic, self-confidence, team working.