Customer Services Engineer / Sales Support Engineer

Customer Services Engineer / Sales Support Engineer

Job Locations: Ha Noi
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What We Can Offer

Gói bảo hiểm cho cá nhân và người thân
Học viện KONE với mô hình thang cuốn thang máy duy nhất tại VIệt Nam

Job Description

This person takes into consideration all product and service costing and planning aspects when defining a solution e.g. corporate materials from the supply line, local materials from sourcing, costing of engineering, installation and impact on maintenance.

Responsibilities and key activities:

Collaboration with sales:
- Responsible for finding optimal technical solutions to meet the customer’s needs for non-standard and modernization cases
- Ensures clarity on the solution’s scope; participates in customer meetings and answers customers’ technical questions when needed
- Selects the correct product platform on which to make the offering

Solution planning – Costing:
- Responsible for correct solution costings
- Involves Product to understand the costing for corporate and local materials
- Involves System to understand the costing for integrations
- Involves Supply Line, installation, maintenance and project management to understand both the materials and the service cost of the solution

Solution planning – Specs:
- Coordinates specification creation
- Performs initial and revised non-standard energy calculations; traffic analyses
- Accountable for technical site surveys; the technical content of the order

Solution planning – Availability and lead times
- Coordinates solution lead times from Supply Line and local sourcing
Solution planning – Installability
- Ensures that the proposed solution can be installed
- Ensures that the cost and work effort impact of installation is part of the -
solution’s costing, especially in non-standard installation method cases

Solution planning – Maintainability
- Ensures that the proposed solution fulfils the customer’s product lifecycle needs
- Identifies possible deviations from standard maintenance methods and ensures that a resolution is found Solution planning

- Ensures that the proposed solution fulfils local codes, regulations and safety requirements
- Ensures alignment with environmental regulations
- Ensures that the planned solution complies with Company policy

Key tasks in the Company Sales process
- Provides content for pre-tender and pre-booking reviews (technical solutions, costs, lead times, risks, verification of technical content in contracts)
- Executes activities for a holistic solution plan
- Leads full chain engineering teams on major projects until handover
- Accountable for layout creation
- Analyses change requirements, and makes proposals for the new solution plan
- Provides necessary details to the Specialist for ordering materials and completing the documentation process
- Proposes change order (variations and addworks) sales opportunities to the Project Manager
- Provides solution-related information to Project Managers, Installation Supervisors and Maintenance Supervisors, etc.
- Shares knowledge with maintenance as needed

General responsibilities
- Participates in product and new services release information-sharing sessions
- Provides technical trainings to Sales, Installation and Maintenance as per Company needs
- Offers input to the product offering management about customization, standardization and interface requirements
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Job Requirements

- Excellent skills in understanding and translating customer needs (requirements) into Company technical specifications
- Understanding of new construction and building modernization processes in the industry and at Company
- Good knowledge of environmental and sustainability requirements and norms
- Good engineering tool skills e.g. CAD and BIM skill
- Good understanding of all the required elements for solution total costing
- Good virtual collaboration skills
- English Communication Skills

Job Locations

Tầng 10, tháp B, tòa nhà Handireso, 521 Kim Mã

About KONE Public Company Limited
KONE, one of the global leaders in the elevator and escalator industry, was founded in 1910. Over a century, we have been strongly dedicated to offering the best People Flow™ experience by developing and delivering solutions that enable people to move smoothly, safely, comfortably and without waiting in buildings in an increasingly urbanizing environment. KONE's head office is located in Helsinki, Finland and around 50 countries with approximately 50,000 employees are taking care of over 400,000 customers worldwide.
KONE in Vietnam
KONE entered Vietnam in 2006 when Thien Nam Elevator Stock Company was appointed as KONE’s distributor. KONE Vietnam LLC, wholly owned by KONE Corporation in Finland, was established in 2009 and is situated in Ho Chi Minh City, with branch office in Hanoi. With leading global resources and expertise at hand, KONE Vietnam is poised for greater growth in Vietnam.
Innovative People Flow solutions have made KONE an industry forerunner for several decades. Several major real estate developments in the Vietnam featuring KONE solutions, includes MGM HoTram, Le Meridien Hotel, JW Marriott Hotel, Crowne Plaza, Pandora Entertainment Center and Center Point.

Be A Part of KONE – Industrial Leading Company

We are now seeking for challenge-oriented, customers-focused and globally-working cultured individuals to succeed together in the following positions:

Read full company information
6th, Centrepoint Building, 106 Nguyen Van Troi Street, Ward 8, Phu Nhuan District, HCMC, Vietnam
100-499 staffs
Phòng Nhân sự


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