Customer Services & Logistics Supervisor (Freight Forwarding)

Customer Services & Logistics Supervisor (Freight Forwarding)

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Mô Tả Công Việc

*** Position Objective:
Lead a dedicated team of Customer Services & Logistics Representatives and provide an effective and efficient customer services to all internal and external customers by utilizing excellent, in-depth knowledge of logistics, supply chain procedures, shipping methods and terms.

*** Essential Duties and Responsibilities:
• Lead and supervise a team of dedicated customer service and logistics representatives.
• Develop an understanding of customers' needs and take actions to ensure that such needs are met.
• Ensure the team follows customer service processes; from order entry to the delivery of goods.
• Monitor the team for the achievement of the best results as per the set KPIs.
• Determine best solutions for the issues, if any, escalated by the customers.
• Provide backlog analysis and ensure accuracy of data provided to Manager and /or Finance team for forecasting process.
• Liaise with stakeholders (customers, sales managers, production units and logistic personnel) to meet and exceed their expectations.
• Process all orders in a timely manner including reviewing and checking orders according to each customer’s policies and procedures.
• Compute prices, discounts, commissions and shipping charges as required.
• Monitor the preparation of quotes, credit/ debit note, shipping document… through company’s systems in a timely and accurate manner.
• Ensure regulatory and quality compliance as per Company polices and applicable local regulatory laws.
• Liaise with the 3rd Party Logistics Provider (3PL), purchase/ trading team of customers to obtain information relating to the preparation and shipping of customer purchase orders.
• Handle and resolve queries raised by Customers, Sales Managers and/or the Finance Department.
• Prepare tracking sheet (excel) to monitor the confirmed sales orders shipments.
• Provide absence cover to other members of the team.
• Perform additional duties if needed.
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Yêu Cầu Công Việc

• A Bachelor’s degree in Supply chain – Logistics, International Trading or equivalent; and 4 to 5 years of related experience and/or training; or equivalent combination of education and experience.
• Management and supervisory experience in customer service, sales and/or logistics.
• Excellent verbal and written communication skills; fluent in English. Korean/ Chinese would have an advantage.
• Working experience of ERP systems and INCOTERMS.
• Ability to read, analyze and interpret insurance terms, duty&tax, custom regulations, MSDS…
• Experience in dealing with Global inspection companies, cargo insurance companies.
• Ability to effectively establish rapport, present information and respond to questions from managers, clients, customers and other stakeholders
• Ability to calculate figures and amounts such as discounts, interest, commissions, pro-rata and percentages
• Ability to solve practical problems and deal with a variety of concrete variables
• Ability to interpret a variety of instructions furnished in written, oral or schedule forms
• Skill and ability to organize and prioritize work, and meet deadlines

Working place:
PS GLOBAL Logicstics Vietnam Co., Ltd
10FL, No.09, Dao Duy Anh Str., Phuong Lien Ward, Dong Da Dist., Hanoi.

Địa Điểm Làm Việc

Tầng 10, Số 9 Đào Duy Anh, Phường Phương Liên, Quận Đống Đa, Hà Nội

PS Global Logistics is a global logistics services provider.
PS Global Vietnam Co., Ltd was established in 2016 and is one of the fast growing international Freight Forwarders in Vietnam with young & dynamic energy.
We provide the comprehensive services for air freight/ ocean freight/ cross-border trucking/ handy-carry/ in-land operations/ warehouse and logistics consulting. We have been growing gradually, striving to be a reliable logistics company that covers five seas and the six continents.
Our main customers are IT companies located in Korea, China and Southeast Asia.

PS Global Logistics Co., Ltd (Head Office)
Add: 617 Bongeunsa-ro, Gangnam-gu Seoul, Korea

PS Global Logistics Vietnam (Hanoi Office)
Add: 10th Floor, Dao Duy Anh Tower Dong Da District, Hanoi, Vietnam

PS Global Vietnam (Bac Ninh Office)
Add: Yen Phong IZ, Long Chau Town, Bac Ninh Province, Vietnam

PS Global Vietnam (Hochiminh Office)
Add: Saigon Hightech Park, Long Thanh My Ward, Dist9, Hochiminh City, Vietnam

Xem toàn bộ thông tin công ty
Tầng 10, Số 9 Đào Duy Anh, Phường Phương Liên, Quận Đống Đa, Hà Nội
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