Các Phúc Lợi Dành Cho Bạn
Mức lương thỏa thuận khi phỏng vấn
Môi trường làm việc thân thiện, chuyên nghiệp
Được hưởng đầy đủ các chế độ về bảo hiểm chế độ nghỉ lễ, tết phép theo quy định của luật lao động
Mô Tả Công Việc
*** Position Objective:
Lead a dedicated team of Customer Services & Logistics Representatives and provide an effective and efficient customer services to all internal and external customers by utilizing excellent, in-depth knowledge of logistics, supply chain procedures, shipping methods and terms.
*** Essential Duties and Responsibilities:
• Lead and supervise a team of dedicated customer service and logistics representatives.
• Develop an understanding of customers' needs and take actions to ensure that such needs are met.
• Ensure the team follows customer service processes; from order entry to the delivery of goods.
• Monitor the team for the achievement of the best results as per the set KPIs.
• Determine best solutions for the issues, if any, escalated by the customers.
• Provide backlog analysis and ensure accuracy of data provided to Manager and /or Finance team for forecasting process.
• Liaise with stakeholders (customers, sales managers, production units and logistic personnel) to meet and exceed their expectations.
• Process all orders in a timely manner including reviewing and checking orders according to each customer’s policies and procedures.
• Compute prices, discounts, commissions and shipping charges as required.
• Monitor the preparation of quotes, credit/ debit note, shipping document… through company’s systems in a timely and accurate manner.
• Ensure regulatory and quality compliance as per Company polices and applicable local regulatory laws.
• Liaise with the 3rd Party Logistics Provider (3PL), purchase/ trading team of customers to obtain information relating to the preparation and shipping of customer purchase orders.
• Handle and resolve queries raised by Customers, Sales Managers and/or the Finance Department.
• Prepare tracking sheet (excel) to monitor the confirmed sales orders shipments.
• Provide absence cover to other members of the team.
• Perform additional duties if needed.
Xem toàn bộ Mô Tả Công Việc
Lead a dedicated team of Customer Services & Logistics Representatives and provide an effective and efficient customer services to all internal and external customers by utilizing excellent, in-depth knowledge of logistics, supply chain procedures, shipping methods and terms.
*** Essential Duties and Responsibilities:
• Lead and supervise a team of dedicated customer service and logistics representatives.
• Develop an understanding of customers' needs and take actions to ensure that such needs are met.
• Ensure the team follows customer service processes; from order entry to the delivery of goods.
• Monitor the team for the achievement of the best results as per the set KPIs.
• Determine best solutions for the issues, if any, escalated by the customers.
• Provide backlog analysis and ensure accuracy of data provided to Manager and /or Finance team for forecasting process.
• Liaise with stakeholders (customers, sales managers, production units and logistic personnel) to meet and exceed their expectations.
• Process all orders in a timely manner including reviewing and checking orders according to each customer’s policies and procedures.
• Compute prices, discounts, commissions and shipping charges as required.
• Monitor the preparation of quotes, credit/ debit note, shipping document… through company’s systems in a timely and accurate manner.
• Ensure regulatory and quality compliance as per Company polices and applicable local regulatory laws.
• Liaise with the 3rd Party Logistics Provider (3PL), purchase/ trading team of customers to obtain information relating to the preparation and shipping of customer purchase orders.
• Handle and resolve queries raised by Customers, Sales Managers and/or the Finance Department.
• Prepare tracking sheet (excel) to monitor the confirmed sales orders shipments.
• Provide absence cover to other members of the team.
• Perform additional duties if needed.
Yêu Cầu Công Việc
• A Bachelor’s degree in Supply chain – Logistics, International Trading or equivalent; and 4 to 5 years of related experience and/or training; or equivalent combination of education and experience.
• Management and supervisory experience in customer service, sales and/or logistics.
• Excellent verbal and written communication skills; fluent in English. Korean/ Chinese would have an advantage.
• Working experience of ERP systems and INCOTERMS.
• Ability to read, analyze and interpret insurance terms, duty&tax, custom regulations, MSDS…
• Experience in dealing with Global inspection companies, cargo insurance companies.
• Ability to effectively establish rapport, present information and respond to questions from managers, clients, customers and other stakeholders
• Ability to calculate figures and amounts such as discounts, interest, commissions, pro-rata and percentages
• Ability to solve practical problems and deal with a variety of concrete variables
• Ability to interpret a variety of instructions furnished in written, oral or schedule forms
• Skill and ability to organize and prioritize work, and meet deadlines
Working place:
PS GLOBAL Logicstics Vietnam Co., Ltd
10FL, No.09, Dao Duy Anh Str., Phuong Lien Ward, Dong Da Dist., Hanoi.
• Management and supervisory experience in customer service, sales and/or logistics.
• Excellent verbal and written communication skills; fluent in English. Korean/ Chinese would have an advantage.
• Working experience of ERP systems and INCOTERMS.
• Ability to read, analyze and interpret insurance terms, duty&tax, custom regulations, MSDS…
• Experience in dealing with Global inspection companies, cargo insurance companies.
• Ability to effectively establish rapport, present information and respond to questions from managers, clients, customers and other stakeholders
• Ability to calculate figures and amounts such as discounts, interest, commissions, pro-rata and percentages
• Ability to solve practical problems and deal with a variety of concrete variables
• Ability to interpret a variety of instructions furnished in written, oral or schedule forms
• Skill and ability to organize and prioritize work, and meet deadlines
Working place:
PS GLOBAL Logicstics Vietnam Co., Ltd
10FL, No.09, Dao Duy Anh Str., Phuong Lien Ward, Dong Da Dist., Hanoi.
Địa Điểm Làm Việc
Tầng 10, Số 9 Đào Duy Anh, Phường Phương Liên, Quận Đống Đa, Hà Nội
