Customer Services Representative(Chinese Speaker)

Customer Services Representative(Chinese Speaker)

Địa Điểm Làm Việc: Hồ Chí Minh | Hà Nội
Thương lượng 1344 lượt xem - Hết hạn trong 17 ngày
Mức độ phù hợp công việc - Xem chi tiết

Các Phúc Lợi Dành Cho Bạn

Year end bonus
Annual leave
Inpatient medical insurance

Mô Tả Công Việc

HCM - 1 Vacancy
Hanoi - 1 Vacancy

Job Duties:

Inside Sales Support
- Responsible to source and purchase materials from both local and oversea vendors.
- To generate customer quotation at advised margin in a timely manner.
- Be one of the Customer’s key contact person for customer order management and attend to customer call.
- Follow up on account receivables from customer to avoid any delivery block by Finance & assist in remain the positive cash flow.
- Support in providing the Sales Report to Sales Representative.
- Attend to customer complaint by understand the details, log in and coordinate with internal stakeholder to provide resolution back to customer within the expected timeframe.

Customer Order Management
- Follow established processes to review the customer purchase orders, communicating with customer if any additional or special requirement is needed.
- Process customer orders efficiently and accurately by provide the customer confirmation notifications.
- Perform order entry in system includes entering the sales order, purchase order (to vendor), proforma invoice, good receipt, purchase invoice, delivery note and tax invoice.
- Communicating with vendor to monitor the efficient arrival of purchased product and provide regular shipment update to customers.
- Provide customer service by staying on top of outstanding orders and shipments status.
- Responsible to liaise and working closely with 3rd party service provider or warehouse personnel to ensure the quality and quantity aspect fulfillment of incoming goods.
- Liaise and coordinate with 3rd party service provider or warehouse personnel for both inbound and outbound deliveries arrangement.
- Picking the products based on the FEFO follow by FIFO basis. Provide the shipping instruction & complete shipping documents to 3rd party service providers or customers to ensure a seamless delivery to customers.
- Provide the necessary supports to 3rd party service providers or internal stakeholders to ensure on-time delivery to customers.
- Handle the product sample order and demo unit request (as required).

Administrative Activities
- Responsible in the assigned administrative activities when necessary.
- Responsible to have the systematic filing system and necessary record retention to fulfill the ISO9001 standard.
- Working with Finance team if there is any petty cash handling is required.
Xem toàn bộ Mô Tả Công Việc

Yêu Cầu Công Việc

• At least 3 years working experience in relevant field. Solid working experience in trading business is an asset.
• Familiar with adhesives products and experience in handling dangerous goods will be an added advantage.
• Familiarity with ERP system knowledge.
• Effective communication skills and dedication to customer satisfaction.
• Ability to work independently and a good team player with strong sense of self initiative with pro-active attitude.
• Good co-ordination, interpersonal and stress management skills.
• Able to prioritize, excellent in follow through and attention to detail.
• Able to communicate in Chinese.

Interested parties, please click “APPLY NOW” to submit your application.

Địa Điểm Làm Việc

Floor 1, 99 Nguyen Thi Minh Khai Str., Ben Thanh Wrd., Dist.1, HCMC, Vietnam
ngõ 82 Phố Duy Tân, Dịch Vọng Hậu, Cầu Giấy, Hà Nội, Vietnam

Ellsworth Adhesives is a global corporation specializing in the distribution of specialty chemicals and equipment. We distribute a wide range of adhesives, sealants, lubricants, coatings, encapsulants, tapes, soldering products, surface preparations, specialty chemicals, maintenance and repair products and dispensing equipment. We have more than thirty Stocking Locations and more than fifty Sales Locations in USA, Canada, Mexico, Europe and Asia.
Founded by Paul and Patsy Ellsworth in 1974, the company has a strong customer focus, helping manufacturers identify and implement industrial adhesive and dispensing solutions.
With its continued growth, Ellsworth Adhesives is uniquely equipped to offer a robust, growing catalog of adhesives, specialty chemicals, and related equipment to service the manufacturing industry.
Our Mission - What We Do
To drive global design and process performance through adhesive and other formulated resin systems, automation, and services.

Our Vision - What We Want to Achieve
To become the world's premier provider of adhesive systems and services.

Our Values - How We Do What We Do
- Customer focus at all times.
- Integrity in everything we do.
- Quality in our work.
- Cooperation with our coworkers, business partners, and communities.

Want to know more? Please visit our website:

Xem toàn bộ thông tin công ty
1st Floor, 99 Nguyen Thi Minh Khai, Ben Thanh Ward, District 1, HCMC, Vietnam
10-24 nhân viên
Bảo Hiểm Sức Khỏe Cho Người Dùng VietnamWorks | Hợp tác cùng Tokio Marine Vietnam

Bảo Hiểm Sức Khỏe Cho Người Dùng VietnamWorks | Hợp tác cùng Tokio Marine Vietnam

Mức phí tốt nhất chỉ từ 600.000 VND/năm

Cung cấp bảo hiểm cho người thân: Cha Mẹ (lên tới 70 tuổi) và Con

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