Customer Services Staff

General Responsibility

To be responsible for processing daily operations of customer service section in the system and controlling the documents including comply with Head Office Instructions, internal rule, SBV’s regulations.

Accountability

1. Precise data entry operation in system

2. Handle operations of customer services department including:

- Deposit side: cash deposit, withdrawal, fixed deposit etc.

- Remittance side: domestic and overseas remittance

3. Assist back-office staff to advise customers procedure for opening account

4. Assist Cashier in counter-checking money before paying to customers

5. Make related reports to Head Office, Management and local Authorities

6. Customer satisfaction

7. Develop operational knowledge and skills

8. Performs other duties assigned by the Management

Functional Skills

- Good understanding in manual of operation in the system

- Good knowledge in all process of work

- Good command in English

Competences

- Corporate team work and mutual understanding

- Communication and interpersonal skills

- University graduates (major in Banking, Economic, Foreign Trade, Finance and Accounting)

- Ability to work under pressure and multitask