Customer Success Coordinator - Support

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What We Can Offer

Attractive salary
Social insurance, health insurance, unemployment insurance according to Labor Laws
Friendly and professional working environment

Job Description

We are a fast growing and dynamic international company with a young and dedicated multicultural team. We have an agile mindset, but we work with rigor to satisfy our industry leading clients (including several Fortune 500 companies) and to build and maintain strong and long-lasting partnerships. We strive to achieve excellence and constantly improve our products and processes.

Our Values:
- LEAD: Lead by example, lead and help others, lead with inspiration, follow up on ideas and opportunities, be the change, fear nothing.
- SHARE: Share the love, share the opportunities, share the rewards, share the problems, share the ideas, share transparency, we have nothing to hide.
- EXCITE: Excite our team, our clients and the universe, Dance! Play! Excite the everyday, excite our community. Shine bright and light up the skies.

Organized with a high sense of ownership, the Customer Success Coordinator - Support is responsible for ensuring the users are successfully operating with the system and well supported in case of questions or issues. Keep customer satisfaction with the Group’s products and services, Customer loyalty and
durability, renewal of contracts by these Customers. Able to adapt in an agile, fast pace environment will collaborate with different functional teams located in Vietnam, Hong Kong and North America.

Duties:
- Work closely with the Customers, users, sales, service & operations team
- Support users with any usability challenge or question
- Work with project team to ensure all the users questions or issues are addressed in timely manner; and
- Internally recommend enhancements, extensions, modifications, etc. to the
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Job Requirements

- Bachelor’s degree or a combination of education and experience in business or information systems;
- 3 years+ related working experiences
- Computer & technology savvy
- Outstanding interpersonal abilities, and strong written and verbal communication skills;
- Aptitude in analysis, quotation, specification writing, etc.;
- Excellent organization, presentation and negotiation skills;
- Strong problem-solving capabilities;
- Positive, Customer and service-oriented mindset;
- Willingness and flexibility on business operating hours and to travel (when possible);
- Proficient in English & French (oral and written) is a must and additional language is an asset

Job Locations

Ho Chi Minh, Ho Chi Minh City, Vietnam

We are a fast growing and dynamic international company with a young and dedicated multicultural team. We have an agile mindset, but we work with rigor to satisfy our industry leading clients (including several Fortune 500 companies) and to build and maintain strong and long-lasting partnerships. We strive to achieve excellence and constantly improve our products and processes.

Our Values:

+LEAD :

Lead by example, lead and help others, lead with inspiration, follow up on ideas and opportunities, be the change, fear nothing.

+SHARE :

Share the love, share the opportunities, share the rewards, share the problems, share the ideas, share transparency, we have nothing to hide.

+EXCITE :

Excite our team, our clients and the universe, Dance! Play! Excite the everyday, excite our community. Shine bright and light up the skies.

Read full company information
9th Floor, Park IX Building 8 Phan Dinh Giot Street, Ward 2, Tan Binh District, HCMC, Vietnam
25-99 staffs
 	  CHƯƠNG TRÌNH TUYỂN SINH THẠC SĨ QUẢN TRỊ THƯƠNG MẠI QUỐC TẾ - ĐẠI HỌC CÔTE D’AZUR (PHÁP)

CHƯƠNG TRÌNH TUYỂN SINH THẠC SĨ QUẢN TRỊ THƯƠNG MẠI QUỐC TẾ - ĐẠI HỌC CÔTE D’AZUR (PHÁP)

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