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Mô Tả Công Việc
- LEAD: Lead by example, lead and help others, lead with inspiration, follow up on ideas and opportunities, be the change, fear nothing.
- SHARE: Share the love, share the opportunities, share the rewards, share the problems, share the ideas, share transparency, we have nothing to hide.
- EXCITE: Excite our team, our clients and the universe, Dance! Play! Excite the everyday, excite our community. Shine bright and light up the skies.
Organized with a high sense of ownership, the Customer Success Coordinator - Support is responsible for ensuring the users are successfully operating with the system and well supported in case of questions or issues. Keep customer satisfaction with the Group’s products and services, Customer loyalty and
durability, renewal of contracts by these Customers. Able to adapt in an agile, fast pace environment will collaborate with different functional teams located in Vietnam, Hong Kong and North America.
- Work closely with the Customers, users, sales, service & operations team
- Support users with any usability challenge or question
- Work with project team to ensure all the users questions or issues are addressed in timely manner; and
- Internally recommend enhancements, extensions, modifications, etc. to the
Yêu Cầu Công Việc
- 3 years+ related working experiences
- Computer & technology savvy
- Outstanding interpersonal abilities, and strong written and verbal communication skills;
- Aptitude in analysis, quotation, specification writing, etc.;
- Excellent organization, presentation and negotiation skills;
- Strong problem-solving capabilities;
- Positive, Customer and service-oriented mindset;
- Willingness and flexibility on business operating hours and to travel (when possible);
- Proficient in English & French (oral and written) is a must and additional language is an asset