Customer Success Executive

MyStorage is Vietnam’s leading self-storage provider. We’re redefining how people manage space - bringing freedom, convenience, and simplicity to everyday life. While selling a great service is just the beginning, building long-term relationships with customers - that’s where we stand out.

At MyStorage, we believe customer relationships don’t end at the sale - they begin there. Our Customer Success team is at the heart of our retention and upsell strategy, working closely with customers to deliver exceptional service and long-term value.

We’re looking for a Customer Success Manager with 1–2 years of experience in customer-facing roles, ideally with a focus on loyalty, upselling, and client engagement in a fast-moving, service-oriented environment.

In this role, you’ll lead customer retention and health-check initiatives while identifying upsell opportunities and building long-term loyalty with our customers.

What You’ll Do

● Own the customer lifecycle from post-sale onboarding through renewal and expansion

● Conduct regular customer health checks and resolve any issues proactively

● Design and execute loyalty programs, surveys, and reward campaigns

● Build relationships with existing customers to improve retention and lifetime value

● Identify upsell opportunities and work closely with Sales to convert them

● Collaborate with Operations and Marketing to deliver exceptional customer experiences

● Support the Sales team with contract procedures, renewals, and documentation

● Provide insights on customer feedback to improve our products and services

What We’re Looking For

● 1-2 years of experience in customer success, account management, or client service

● A people-first mindset with strong empathy and communication skills

● Results-driven and organized, with attention to detail and follow-through

● Experience running loyalty, referral, or retention programs is a plus

● Good spoken and written English

● Proactive team player comfortable working cross-functionally in a growing startup

Why Join Us?

● 11,000,000 - 13,000,000VND/month (Gross) base salary

● Monthly performance bonus based on upsell and customer retention

● 13th month salary

● Fully paid social insurance

● Real ownership and autonomy in a key business function

● Fast-growing company with lots of room to grow

Interview Process

● Online Questionnaire (5 min) – sent after application

● Introductory Call (30 min)

● Skills Assessment & Presentation (60 min)