Customer Success Executive (English and Japanese Speaking)

We are seeking a proactive and committed Customer Success Executive (Japanese-speaking) to join our dynamic team. This role is essential in ensuring smooth daily operations and building strong working relationships with both internal teams and external stakeholders.

As a key member of our team, you will coordinate closely with colleagues, partners, and clients to enhance operational efficiency and deliver a positive experience for our customers.

Key Responsibilities

- Act as the main communication point for customers, suppliers, and shipyards in Japan.

- Learn and make effective use of our internal systems and software tools.

- Participate in and support project Kick-Off Meetings and assist in monitor project progress.

- Stay up to date on relevant regulations and offer guidance to stakeholders when needed.

- Collaborate with internal departments to ensure accurate documentation for system and database setup.

- Track and follow up on customer requests, issues, and feedback to ensure timely resolution and continuous improvement.

- Translate presentations, manuals, and other documents from English to Japanese and vice versa.

• Diploma or Bachelor’s degree in any field (Maritime or Engineering qualifications are a plus).

• Minimum IELTS score of 6.0 (for non-native English speakers).

• Minimum JLPT Level N2 (for non-native Japanese speakers).

• Fluent in both English and Japanese, spoken and written (this is a must).

• Open to fresh graduates; full training will be provided.

• Prior experience in the maritime or shipping industry is an advantage but not required.

• Strong attention to detail with a structured and organized approach to work.

• Ability to adapt and perform well in fast-paced, dynamic environments.

• Self-motivated with a positive and proactive mindset.

• Strong time management and organizational skills; able to handle multiple priorities under tight deadlines.

• Excellent communication and interpersonal skills with a customer-first mindset.

• Competent in Microsoft Office (Excel, PowerPoint, Word).