Customer Success (Manager/Senior Specialist)

Customer Success (Manager/Senior Specialist)

Thương lượng 600 lượt xem - Hết hạn trong 16 ngày

Các Phúc Lợi Dành Cho Bạn

13th salary and performance bonus
21 annual leave day per year
New laptop for each employee

Mô Tả Công Việc

Recruitment Location: Ho Chi Minh | Da Nang | Ha Noi

I. Customer Success Management:
- Responsible for creating policies and procedures that optimize the customer experience. Manage and gather feedback from their customers, study other customer success programs and analyze customer data to identify the best practices make sure all customers receive the same quality of service.
- Create engagement strategies with clients to develop a professional relationship through the provision of product and operational services, training, and customer services ensure that the customer gets the best service to enhance their satisfaction.
- Evaluates and analyzes customer needs, checking on how the company’s promise is meeting customer needs and whether there are areas for possible improvement.
- Develop adding value service and reducing churn base on retention strategy.
- Manage in multiple phases of the customer lifestyle to have a bird’s eye perspective. See which problems affect multiple clients and forecast what those trends mean for future churn.

II. Customer Resolution management:
- Be responsible for manage and provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes. Resolve customer complaints and answer customers' questions.
- Monitor complaint activity and provides suggestions to appropriate company authorities to modify process or procedure based upon trending and related analyses.
- Create structures and clarify responsibilities to design the process clearly which feedback will be forwarded to which departments.
- Work collaboratively with other departments on service resolution initiatives to eliminates obstacles and minimize its recurrence
Xem toàn bộ Mô Tả Công Việc

Yêu Cầu Công Việc

- Communications, customer service or marketing degree.
- 2 years’ experience in customer complaint handling, communication, or customer success.
- Strong verbal and written communication, strategic planning, and project management skills.
- Have knowledge in insurance/ customer loyalty management in finance company.
- Self-driven and proactive nature.
- Knowledge of customer success processes.
- Excellent communication and interpersonal skills.
- Demonstrate leadership qualities.
- High computer literacy and ability to learn new software.
- Knowledge of customer success processes.

Địa Điểm Làm Việc

Trung tâm Thương mại Vincom, 54A Nguyễn Chí Thanh, P. Láng Thượng, Q. Đống Đa, Hà Nội
2 - 4 Ben Can Giuoc, Dist. 8, HCMC
Tầng 12 tòa nhà Indochina, số, 74 Bạch Đằng, Đà Nẵng
Xem toàn bộ hồ sơ công ty

Established in London in 1848, Prudential plc is one of the world’s leading retail financial service groups providing life insurance, financial services and asset management products across the United Kingdom, the United States and Asia for over 165 years. Today, Prudential has over 23 million customers worldwide and £457 billion of funds under management (as at 30 June 2014).

Being one of the leading life insurers, Prudential Vietnam is privileged to provide insurance services to millions of Vietnamese people. Prudential Vietnam has the largest market share in the life insurance market with a wide range of products.

We are proud of being an Employer of Choice thanks to our great values and benefits given to our employees.

Xem toàn bộ thông tin công ty
Level 25 - 37 Ton Duc Thang District 1, HCMC
Human Resources
Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

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