Customer Success - Remote (French Required)

Customer Success - Remote (French Required)

Địa Điểm Làm Việc: Quốc tế
Thương lượng 446 lượt xem - Hết hạn trong 9 ngày

Các Phúc Lợi Dành Cho Bạn

Agreement according to capacity
100% remote

Mô Tả Công Việc

At Myli, the Customer Success team guarantees an impeccable customer experience. You will participate in making Myli an essential tool for the daily management of the influence of its customers and make them true ambassadors. To do this, you will have to know the Myli tools at your fingertips and use your interpersonal and customer service skills to respond effectively to requests from our partners. Your number one goal? Satisfy them to the point that they can no longer separate themselves from us.
Myli aims to expand its business in Vietnam. Most of your work will focus on French customers, but you will also have to ensure the integration of new Vietnamese customers.
Your daily missions :
- Follow the status of our customers' accounts to ensure the correct configuration of their tool (French customers)
- You will be in charge of the deployment of our customers' new products following the appointments made by the Account Management team (French customers)
- Escalate advanced or technical requests to the team leader (French customers)
- You will be responsible for perfect communication with the sales teams (French customers)
- Ensure the onboarding of Vietnamese customers
Xem toàn bộ Mô Tả Công Việc

Yêu Cầu Công Việc

Profile and skills sought:
- Young graduate (university leaving or 1 year of experience)
- Have an impeccable written and oral expression (in French and Vietnamese)
- Be multitasking, meticulous, rigorous and organized
- Love to learn and be able to question your beliefs
The little extras that will make you the ideal candidate
- You are curious and aware of current events in the online review sector, in particular catering (newspaper articles, blogs, newsletters, etc.), SEO and marketing
- You know how to question your opinions and the challenge does not scare you
The little extras that will make you the ideal candidate
- You are curious and aware of current events in the online review sector, in particular catering (newspaper articles, blogs, newsletters, etc.), SEO and marketing
- You know how to question your opinions and the challenge does not scare you
Recruitment process
- 10-minute call with Hang, to make sure your profile matches what we're looking for and what you're looking for
- 30-minute interview with Blandine
- Practical case of 30 minutes with Blandine
- 30-minute interview with Adrien, our CEO
- Informal meeting with the Customer Success team for 15 minutes to introduce yourself to your future colleagues
Environment, contract, benefits
- Type of contract: Contract with Deal
- Start date of the contract: as soon as possible
- 100% remote
- You will be in Blandine's team, alongside Esther, Camille, Rémi, Ai Linh, Nolwenn, Charlotte, Romain

Địa Điểm Làm Việc

Hồ Chí Minh, Thành phố Hồ Chí Minh, Việt Nam

Today Myli is:
Several thousand points of sale that use our review management tool daily, spread over more than 100 brands, some of which are global
Millions of customer reviews every year
A team of 22 people (including 7 recruited since the beginning of the year) with headquarters in Marseille and part of the team in Full Remote (Vietnam, Montpellier, Lyon, Nice, Strasbourg and Paris)
At Myli, the Customer Success team guarantees an impeccable customer experience. You will participate in making Myli an essential tool for the daily management of the influence of its customers and make them true ambassadors. To do this, you will have to know the Myli tools at your fingertips and use your interpersonal and customer service skills to respond effectively to requests from our partners. Your number one goal? Satisfy them to the point that they can no longer separate themselves from us.

Xem toàn bộ thông tin công ty
Hồ Chí Minh
Ít hơn 10 nhân viên
Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

Bằng Thạc sỹ chính quy quốc tế từ Pháp, được bộ GD-ĐT VN công nhận

Mang tính ứng dụng cao và phát triển kỹ năng quản lý

Gia nhập cộng đồng Alumni (Doanh nhân, Chủ doanh nghiệp nhiều lĩnh vực)