Customer Success Representative

• Improve customer service processes and enhance the overall customer experience.

• Provide accurate information and resolve customer issues in a timely manner.

• Support the creation and presentation of new ideas to add value to our products to increase sales and company revenue.

• Maintain a positive, empathetic, and professional attitude toward customers at all times.

• Work to improve the customer feedback channels and communication to ensure a constant flow of reviews from them.

• Identify and report lucrative market business opportunities to capitalize on and increase the market share.

• Support the search for new suitable business partners to increase the brand’s networking capabilities and customer reach.

• Under 1 year of Customer Care experience combined with BD/Sales experience

• Strong sense and hands-on experience in Sales is a strong plus point.

• Strong interpersonal skills and proficiency in clearly communicating the strategy verbally or in writing form.

• He/She must be business-minded, and willing to expand his/her business development experience.

• Good negotiation and persuasion skills will come in handy.

• A solution-oriented approach and the ability to keep calm under pressure and solve problems timely and effective.

• Fluent in English communication.