Customer Success (SaaS)

- Identify the essential needs of customers and develop and implement a success plan (on-boarding plan, schedule, etc.).

- Support for smooth introduction and operation of the service (e.g. introduction meetings with contractors, implementation of briefing sessions, etc.)

- Understand the decision makers, decision makers and decision flow, design scenarios for the next renewal and autonomously work towards a renewal agreement.

- Onboarding activities for large customers in collaboration with account managers, etc.

- Identifying new onboarding methods and product use cases, sharing them with the customer success organisation and sales, and providing feedback to development and product.

- Bachelor's Degree as minimum

- At least 3 years of experiences as a customer success in SaaS companies (Japanese SaaS companies will be highly preferred)

- Experience in sales IT services will be a big advantage

- Fluent in English (good at Japanese is a plus)

- Comfortable with the start-up environment