Customer Success Specialist (Night Shift _ 6 Hours)

Customer Success Specialist (Night Shift _ 6 Hours)

Địa Điểm Làm Việc: Hà Nội
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Salary range: $450 - 650 per month
13 month Salary; Yearly performance bonus
Work remotely

Mô Tả Công Việc

WHY WE'RE LOOKING FOR YOU

We are looking for an experienced Customer Success Specialist who will work directly with our customers all over the world and can work the night shift to cover our 24-hour support. In this role, you will be responsible for customer-facing communication to ensure they have the best experience in this product and service, and no negative reviews left.

You’re a great match if you possess fantastic troubleshooting and analytical skills, are driven to help customers and have the ability to dive deep into a new product to learn it inside and out.


YOU'LL DO

- Communicate with customers via live chat platform to help them get familiar with the product or provide them the appropriate document included in conversations.
- Listen to customers and work with technical staff to figure out what their issues exactly are and solve them as soon as possible.
- Own the customer experience and deliver more than their expectations, treat them well as a guest in your own home
- Educate and empower our customers to become better users of the product
- Thrives on providing support through many different channels of communication – including email, chat, ticket, and social media such as Facebook Group
- Collaborate with technical staff to learn the product and support the customers to use it effectively
- Proactively provide feedback to internal teams that help to improve our products and create a better customer experience
- Maintain excellent knowledge of our products and services in order to understand the customer’s needs.
Xem toàn bộ Mô Tả Công Việc

Yêu Cầu Công Việc

YOU HAVE...

- English: Advanced level (Effective written communication skills).
- Minimum 1+ years experience in Customer Support (experienced in technology is an advantage).
- Good Knowledge about e-commerce is a big plus.
- Ability to work at night shift hours: from 6:00 PM - 12:00 AM every day from Monday to Friday
- Patience, attentiveness, and goal-oriented focus.
- Empathy — the ability to understand and share the feelings of another — is more of a character trait than a skill.
- Excellent interpersonal skills and ability to develop relationships with all personality types.
- Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation.
- Ability to work well under pressure and meet tight deadlines.

WE OFFER

- Salary range: $450 - 650 NET per month.
- 13th-month salary bonus.
- Yearly performance bonus: up to 3 months salary.
- Clear vision of your career progress: performance review with potential for raise 2 times per year and Team Leader promotion opportunity.
- Working directly with foreign customers and colleagues, leverage your Business English Communication skills.
- Days off: 12 annual leaves/ year
- You are encouraged to have a life outside of work: Regular team building activities, tickets to conferences, sporty activities, etc.
- Working time: 6:00 PM - 12:00 AM, Monday to Friday.
- Location: Our office is located at TNR Tower, 54A Nguyen Chi Thanh (Vincom), but you can work remotely from home after 2-month training.

Địa Điểm Làm Việc

TNR Tower Nguyen Chi Thanh, 54A Nguyễn Chí Thanh, Nguyễn Chí Thanh, Láng Thượng, Đống Đa, Hanoi, Việt Nam

We are...

Seal Commerce is a product company with headquarters in Singapore, founded by Vietnamese. We are on a mission to help brands create the best ecommerce experiences for users worldwide.

Growing rapidly since 2018 and are looking to expand in 2021, proud to support 50,000+ customers so far. We believe that this is a great foundation that allows us to become e-commerce & product design experts in the industry.

With a team of talented people who are eager to learn and develop further as the best product building specialists in order to create a convenient, delightful and best user experience. We are looking for someone like you, to build a great and world-class user experience for users. Let’s join us to collaborate & build, learn and grow together.

Visit us: Website Career | Facebook Page | Gempages - Demo Video | Gempages | Ecomsolid - Demo Video | Ecomsolid |

Xem toàn bộ thông tin công ty
16th floor, TNR Tower 54A Nguyen Chi Thanh street, Hanoi
25-99 nhân viên
CHƯƠNG TRÌNH TUYỂN SINH THẠC SĨ QUẢN TRỊ THƯƠNG MẠI QUỐC TẾ - ĐẠI HỌC CÔTE D’AZUR (PHÁP)

CHƯƠNG TRÌNH TUYỂN SINH THẠC SĨ QUẢN TRỊ THƯƠNG MẠI QUỐC TẾ - ĐẠI HỌC CÔTE D’AZUR (PHÁP)

360 giờ học linh động, phù hợp với học viên vừa học vừa làm.

Bằng được công nhận bởi Bộ GD&ĐT Việt Nam do Đại học Côte d’Azur (Pháp) cấp có giá trị toàn cầu.

Cơ hội tìm kiếm học bổng Tiến sĩ tại Anh, Pháp và các nước khác dễ dàng hơn.