Customer Support Agent

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What We Can Offer

Lương tháng 13, trợ cấp ăn trưa, thưởng theo hệ số tăng doanh thu (dự kiến hệ số 2020: 2-3.5)
Bảo hiểm sức khỏe
Du lịch hàng năm cùng công ty

Job Description

Work in office: Manage all incoming tickets from 8am - 4pm, Monday - Friday
Or remote work: Manage all incoming tickets from 7 pm – 12 am, Monday – Saturday (4am PST – 9am PST)
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customers through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
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Job Requirements

Customer orientation and ability to adapt/respond to different types of characters
Good communication skills
Ability to communicate in English, especially in writing
Ability to work in a results-oriented environment, both individually and as part of a team
Attention to detail
Good organizational and time-management skills
Eagerness to meet and exceed objectives and take on more responsibility

Job Locations

Y12 Hồng Lĩnh, Cư xá Bắc Hải, Phường 15, District 10, Ho Chi Minh City, Vietnam

Succulents Box is a US based company that features beautiful handpicked succulents from certified growers in California. Succulents Box has established a strong online presence as number 2 leading online succulent retailers in the US and were mentioned on Facebook 2019 First quarter earnings call as one of their success case stories. We have had tremendous growth in the past year and are excited to recruit new team members to become the market leader for online succulent retailers.

Facebook Success Case Study About us: https://www.facebook.com/business/success/succulents-box
Website: http://succulentsbox.com

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10-24 staffs
TUYỂN SINH THẠC SĨ QUẢN TRỊ THƯƠNG MẠI QUỐC TẾ - ĐẠI HỌC NICE SOPHIA ANTIPOLIS (PHÁP)

TUYỂN SINH THẠC SĨ QUẢN TRỊ THƯƠNG MẠI QUỐC TẾ - ĐẠI HỌC NICE SOPHIA ANTIPOLIS (PHÁP)

Chỉ phỏng vấn đầu vào với thời gian học linh động, phù hợp với học viên vừa học vừa làm.

Bằng được công nhận bởi Bộ GD&ĐT Việt Nam do Đại học Nice – Sophia Antipolis (Pháp) cấp có giá trị toàn cầu.

Cơ hội tìm kiếm học bổng Tiến sĩ tại Anh, Pháp và các nước khác dễ dàng hơn.