Customer Support Agent - Online Streaming Account (Vietnamese Speaker) - Onsite Malaysia

Customer Support Agent - Online Streaming Account (Vietnamese Speaker) - Onsite Malaysia

Địa Điểm Làm Việc: Quốc tế
$900 - $1100 528 lượt xem - Hết hạn trong 9 ngày

Các Phúc Lợi Dành Cho Bạn

Attractive incentive bonus packages and recognition programs
Medical insurance coverage, covid care
Monthly training and workshops, along with coaching opportunities for career growth

Mô Tả Công Việc

What’s your mission?
You’ll help us deliver excellent service to our partner brands by performing these tasks:
Respond to customer queries:
• Provide a great customer experience in an engaged, personal, courteous, welcoming,
caring, professional, and enthusiastic fashion to all customers
• Support both member and non-member inquiries via phone or chat in a non-scripted
environment by providing the right solution in the best way.
• Be a true brand ambassador by living the brand values in each customer interaction.
• Demonstrate cultural awareness and sensitivity when interacting with customers and
colleagues from all over the world.

Resolve issues:
• Identify, diagnose, and troubleshoot customer issues (e.g. issues around streaming, billing,
account settings, etc.) in a careful and vigilant manner and provide general question
assistance.
• Escalate any issues that require supervisor, tier 2, or tier 3 assistance correctly and
appropriately providing the right level of context and detail.REFERENCE NO. TDCX/HR/JD/ Version 1.0 Internal Use Page 2
Be a great team member:
• Demonstrate consistent, reliable attendance and schedule adherence with a positive,
constructive, and enthusiastic attitude.
• Give and receive performance feedback with teammates, supervisors, and colleagues
regularly to continue to improve your skills and knowledge.
• Stay up to date on official information.
Any other duties and responsibilities that may be assigned to you by the management within your
category of employment in the organization and for the effective implementation, maintenance, and
continual improvement of the Quality Management System of TDCX.
Xem toàn bộ Mô Tả Công Việc

Yêu Cầu Công Việc

Who are we looking for?
• Fresh graduates are encouraged to apply
• Candidate must possess at least a Diploma in any field.
• You have great communication skills, among which the ability to convey information
concisely and clearly in a friendly and professional manner.
• You have great problem-solving skills and the ability to search for and quickly take in all
necessary information to help you solve the customer’s issue
• You love communicating via chat/DM and are as natural in that as in a regular
conversation.
• You have great typing skills (scores at or above 40WPM) and excellent written
communication
skills – perfect grammar and spelling, clear and concise writing that adds to an efficient
resolution for the customer requests.
• You have experience streaming on various devices.
• You have a basic understanding of computer, device, and home networking terminology
(operating systems, browsers, routers, modems, etc.)
• You have a basic knowledge of computer, phone (apps), gaming systems and more, which
are all used for streaming (PS4, Xbox, Apple TV, etc).
• You have previous experience with customer service (experience with technical support
preferred).
• Excellent English and local language communication/written skills.
• Possess a service-oriented customer service mindset with excellent telephone etiquette.
• Independent and self-motivated.
• Excellent attention to detail.


Benefits:
- Working hours - Monday to Friday (3pm – 12am)
- 20 RM per day of shift allowance if staff works in the office
- Free air ticket from Vietnam to Malaysia
- Free accommodation for 1 month
- Permanent job / Full time
- Follow Malaysia public holidays.
- Location : Malaysia (KL Sentral area / Nearby LRT & KTM & MRT)

Địa Điểm Làm Việc

Level 9, Menara Axiata, No. 9 Jalan Stesen Sentral 5,50470 Kuala Lumpur, Malaysia

WHO IS TDCX?
We serve some of the world’s best brands from our centers of excellence in Singapore, Malaysia, Thailand, the Philippines, Hong Kong, China, Japan, Spain, Colombia, Romania, and India. We specialize in perfecting our clients’ customer experience and elevating their sales.

We are guided by a talent philosophy - selecting and employing the best professionals to make the outsource industry better for our people and our clients.

Our company has won over 350 industry awards for delivering value driven by technology and continuously innovating our customer-facing brand solutions. Thanks to our premium workspaces, above industry average compensation packages, career opportunities, and long list of perks, we were recently awarded as one of the best companies to work for in Asia.

https://www.tdcx.com/

Xem toàn bộ thông tin công ty
Level 9, Menara Axiata, No. 9 Jalan Stesen Sentral 5,50470 Kuala Lumpur, Malaysia
20.000-49.999 nhân viên
Ms. Thao Pham (Jun)
Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

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