Customer Support - Back Office Position for Fresh Graduates

Customer Support - Back Office Position for Fresh Graduates

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Các Phúc Lợi Dành Cho Bạn

15 days of annual leave, Performance and salary review every 6 months
Good training opportunities: Communication, Problem Solving, Time Management...
Exciting team activities: Teambuilding, Company trip, Thanksgiving day, Annual party…

Mô Tả Công Việc

Customer Care Representative is an interesting and challenging opportunity for who is finding happiness to add values to others. This position opens for fresh graduated candidates who is dedicated in customer service, have proven ability to deal with problem in a calming manner, possess positive service mindset with a clever communication.

As a Customer Care Representative at Vietnamworks, you will directly report to Customer Care Specialist and will be her second in charge in fulfilling given tasks to create exceptional experience to VietnamWorks customers. In a return, the Customer Care Specialist is responsible for on-the-job training, mentoring and coaching you to develop your career path.

Your mission is to bring "WOW Service" to customers mainly via email & computer system:
1. Customer Experience:
- Trouble shoot problems happen to customers on website
- Support & improve customer experience via live chat, email, hotline.

2. Customer Satisfaction:
- Proactively study jobs online and advise to help customers recruit effectively.

3. Customer Engagement:
- Participate in creating HR contents such as recruitment tips, hiring advices, attract and retain talent, …
- Support customer community.

4. Service Excellence Culture:
- Generate and in charge of some initiatives to promote and strengthen company’s service culture.

5. Special projects:
- Assist in ad-hoc projects such as: screening candidate's profiles, phoning candidates to update their CVs,....

***Working time: 9 : 00 am - 6 : 00 pm from Monday to Friday. (May require to work in night shift)
***Support Sales & Customers mainly through email & computer system.
Xem toàn bộ Mô Tả Công Việc

Yêu Cầu Công Việc

- Fresh-Graduated
- Prefer Female.
- Have strong objective to follow Customer Service as long-term career
- Find happiness in supporting others with calming manner,
- Be patient, careful & detail oriented
- Able to work under high pressure

***Benefits:
- Chance to learn and get experience from International environment and the #1 recruitment website in Vietnam
- Receive on-the-job training, mentoring and coaching from Senior Customer Care Specialist to develop career path
- Interesting training program: Leadership, Breakthrough success, Service excellent culture…
- Various Exciting Team activities: Teambuilding, Company trip, Thanksgiving day, Annual party…
- Be entitled to at least 15 days of annual leave
- Performance and salary review twice a year

*** Short-listed candidates will be contacted for a phone-interview.
Xem toàn bộ Yêu Cầu Công Việc
Xem toàn bộ hồ sơ công ty

VietnamWorks is Vietnam's #1 online service for professionals looking for jobs and employers looking for talent. Our mission is to help people and companies achieve their dreams.

Part of the Navigos Group, we have a fun, challenging and friendly working environment of passionate people who are dedicated to delivering “Wow!” service and value to our customers. Our management is committed to the continual training and development of each person in our company.

Apply and become a Dream-Maker today!

Xem toàn bộ thông tin công ty
20th Floor, E Town Central Building, No. 11 Doan Van Bo Street, Ward 12, District 4
500-999 nhân viên
Talent Acquisition team
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