*** Customer Support - Back Office Position for Fresh Graduates

*** Customer Support - Back Office Position for Fresh Graduates

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Premium Health Care Package of Bao Viet Insurance, Annual Health Checkup
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Mô Tả Công Việc

Customer Care Representative is an interesting and challenging opportunity for who is finding happiness to add values to others. This position opens for fresh graduated candidates who is dedicated in customer service, have proven ability to deal with problem in a calming manner, possess positive service mindset with a clever communication.

As a Customer Care Representative at Vietnamworks, you will directly report to Customer Care Specialist and will be her second in charge in fulfilling given tasks to create exceptional experience to VietnamWorks customers. In a return, the Customer Care Specialist is responsible for on-the-job training, mentoring and coaching you to develop your career path.

Your mission is to bring "WOW Service" to customers mainly via email & computer system:
1. Customer Experience:
- Trouble shoot problems happen to customers on website
- Support & improve customer experience via live chat, email, hotline.

2. Customer Satisfaction:
- Proactively study jobs online and advise to help customers recruit effectively.
- Search matching CVs with Job Description from database to increase customers’ satisfaction

3. Customer Engagement:
- Participate in creating HR contents such as recruitment tips, hiring advices, attract and retain talent, …

4. Service Excellence Culture:
- Generate and in charge of some initiatives to promote and strengthen company’s service culture.

5. Special projects:
- Assist in ad-hoc projects such as: screening candidate's profiles, phoning candidates to update their CVs,....
- Support users for E-Learning platform via hotline, live chat and email

***Working time: 9 : 00 am - 6 : 00 pm from Monday to Friday. (May require to work in night shifts and on Saturday)
***Support Sales & Customers mainly through email & computer system.
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Yêu Cầu Công Việc

- Fresh-Graduated
- Prefer Female.
- Have strong objective to follow Customer Service as long-term career
- Find happiness in supporting others with calming manner,
- Be patient, careful & detail oriented
- Able to work under high pressure

***Benefits:
- Chance to learn and get experience from International environment and the #1 recruitment website in Vietnam
- Receive on-the-job training, mentoring and coaching from Senior Customer Care Specialist to develop career path
- Interesting training program: Time Management, Problem Solving, Service excellent culture…
- Various Exciting Team activities: Team building, Company trip, Annual party…
- Be entitled to at least 15 days of annual leave
- Performance and salary review twice a year

*** Short-listed candidates will be contacted for a phone-interview.
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Xem toàn bộ hồ sơ công ty

Navigos Group is a company dedicated to helping people and companies achieve their dreams through our professional recruiting services. Our main portfolio of companies are the leading players in the recruitment industry in Vietnam. The group is comprised of www.VietnamWorks.com, an online recruitment portal and Navigos Search, an executive search firm.
Now on our 15th year operating in Vietnam, Navigos Group’s greatest asset is the largest and most comprehensive database of Vietnamese professionals. Known for our strong service culture and people-centric management, we have maintained our status as the leading recruiting service in Vietnam since our foundation in 2002.
The consistent growth of our company - then a local Vietnamese company, accelerated in 2013 when Navigos Group was acquired by en-Japan, one of the leading recruitment firms in the region.

Xem toàn bộ thông tin công ty
20th Floor, E Town Central Building, No. 11 Doan Van Bo Street, Ward 12, District 4, Ho Chi Minh City, Vietnam
500-999 nhân viên
Talent Acquisition Team
ĐĂNG KÝ CHƯƠNG TRÌNH THẠC SỸ KINH TẾ TÀI CHÍNH & NGÂN HÀNG (MEBF) TẠI CFVG

ĐĂNG KÝ CHƯƠNG TRÌNH THẠC SỸ KINH TẾ TÀI CHÍNH & NGÂN HÀNG (MEBF) TẠI CFVG

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