Các Phúc Lợi Dành Cho Bạn
Competitive salary (8M - 10M; 100% salary during probation)
Premium healthcare insurance
High-end working environment (central location, modern equipment, lunch/ drink)
Mô Tả Công Việc
RESPONSIBILITIES AND DUTIES
- Answer and address a high volume of incoming email/chat inquiries relating to product issues, sale policy, orders status in a professional and courteous manner
- Provide high levels of customer satisfaction – displaying patience and empathy towards customers who represent different cultures and backgrounds from US
- Identify, escalate issues to the higher-level management when necessary
- Partner with sales and fulfillment team to notify customers of late supply or issues preventing on-time fulfillment and propose item substitutions when required
- Adhere to performance metrics to meet service level expectations and assigned KPI
- Participate in constructive quality feedback sessions with management to improve performance
Xem toàn bộ Mô Tả Công Việc
- Answer and address a high volume of incoming email/chat inquiries relating to product issues, sale policy, orders status in a professional and courteous manner
- Provide high levels of customer satisfaction – displaying patience and empathy towards customers who represent different cultures and backgrounds from US
- Identify, escalate issues to the higher-level management when necessary
- Partner with sales and fulfillment team to notify customers of late supply or issues preventing on-time fulfillment and propose item substitutions when required
- Adhere to performance metrics to meet service level expectations and assigned KPI
- Participate in constructive quality feedback sessions with management to improve performance
Yêu Cầu Công Việc
QUALIFICATIONS AND SKILLS
- Bachelor Degree or Equivalent
- Proficient in English listening, verbal and written communication skills. Ielts above 6.5 or equivalent
- 1 years of experience in customer service support, preferable candidates from E-commerce company like Tiki, Lazada, Shopee or with experience in Start up Environment
- Have sought knowledge of customer service practices and principles
- Have CRM experience is strongly desired
- Experience with support applications like Freshdesk, Zendesk, Teamsupport is nice to have.
- Ability to handle the stressful situation appropriately
- Ability to establish rapport with the client
- Ability to present yourself and the company in a professional manner
- Ability to satisfy customers with the personal commitment to fulfill your orders, desires and expectations
- Can work under high pressure
BENEFITS
Competitive salary $350-$500 (100% salary during probation)
Bonus:
- 13th-month salary
- Performance bonus
- Premium health insurance for employees
- Lunch/ Drink/ Snack allowance (70$/month)
- Annual company trip (budget up to $1200), team building (120$/year), engagement events/ activities
+ Clear career roadmap, chance to be promoted and rotated.
+ High-end working environment (central location, modern equipment, lunch/ drink/ snack).
+ 20 days of work from home and 12 annual leaves per year.
+ Premium healthcare insurance
+ Annual health check-up
+ Fair, transparent and open working environment/ culture
- Bachelor Degree or Equivalent
- Proficient in English listening, verbal and written communication skills. Ielts above 6.5 or equivalent
- 1 years of experience in customer service support, preferable candidates from E-commerce company like Tiki, Lazada, Shopee or with experience in Start up Environment
- Have sought knowledge of customer service practices and principles
- Have CRM experience is strongly desired
- Experience with support applications like Freshdesk, Zendesk, Teamsupport is nice to have.
- Ability to handle the stressful situation appropriately
- Ability to establish rapport with the client
- Ability to present yourself and the company in a professional manner
- Ability to satisfy customers with the personal commitment to fulfill your orders, desires and expectations
- Can work under high pressure
BENEFITS
Competitive salary $350-$500 (100% salary during probation)
Bonus:
- 13th-month salary
- Performance bonus
- Premium health insurance for employees
- Lunch/ Drink/ Snack allowance (70$/month)
- Annual company trip (budget up to $1200), team building (120$/year), engagement events/ activities
+ Clear career roadmap, chance to be promoted and rotated.
+ High-end working environment (central location, modern equipment, lunch/ drink/ snack).
+ 20 days of work from home and 12 annual leaves per year.
+ Premium healthcare insurance
+ Annual health check-up
+ Fair, transparent and open working environment/ culture
Địa Điểm Làm Việc
Tầng 5, Pax Sky, 63-65 Ngô Thì Nhậm, Phường Phạm Đình Hổ, Quận Hai Bà Trưng, TP Hà Nội, Việt Nam
