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Annual Increament, Annual Leave = 18days
cơ hội đào tạo nước ngoài
Mô Tả Công Việc
Responsible for customer care services at Call Center, Head Office
- Handle customer inquiries by telephone, email, and other means of communication
- Identify customers’ needs, clarify information, research issues and provide solutions
- Give feedback effectively according to customer service process
- Follow up on customers’ pending issues with relevant parties to ensure their closure in a timely manner
- Prepare reports of customer activities.
- Keep records of all conversations/comments/complaints/inquiries in the company’s call center database in a comprehensible method
Xem toàn bộ Mô Tả Công Việc
- Handle customer inquiries by telephone, email, and other means of communication
- Identify customers’ needs, clarify information, research issues and provide solutions
- Give feedback effectively according to customer service process
- Follow up on customers’ pending issues with relevant parties to ensure their closure in a timely manner
- Prepare reports of customer activities.
- Keep records of all conversations/comments/complaints/inquiries in the company’s call center database in a comprehensible method
Yêu Cầu Công Việc
- Graduate from University/ College of Economics, Foreign Language
- Good communication skills in English and Vietnamese
- Process working experience in digital banking areas/ customer service is an advantage
- Ability to process requests with accuracy and deliver within service standards
- Good communication skills in English and Vietnamese
- Process working experience in digital banking areas/ customer service is an advantage
- Ability to process requests with accuracy and deliver within service standards
Địa Điểm Làm Việc
Tòa nhà Hanoi Tungshing Square, Số 2, Ngô Quyền, Phường Lý Thái Tổ, Hoàn Kiếm, Hà Nội
