Customer Support Engineer (Japanese Speaking - Up To 30)

You will:

• Reviews issues and contacts customers to understand issues via email/audio call.

• Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.

• Resolves or escalates multiple and varied customer issues. Documents technical work and research.

• Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.

• Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.

• Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement

OUR IDEAL CANDIDATES:

• Proficient in Japanese (4 skills) (Advanced level) (N1, N2 cert is preferred)

• Can understand English technical document, and have basic English conversation skills

• Willing to work during Tet and holidays (with a salary up to four times the normal rate)

• Customer service mindset

WHY US?

· Competitive salary

· Salary at 100% during the probationary period

· 90% contribution of the gross salary to social insurance

· 20 days leave (12 days of annual leave and 8 days of sick leave)

· Training will be offered

· Full working equipment will be provided Annual Health Checkup

· Activities: Birthday party, Employee engagement activities.

OTHERS:

· Working time: 7:00 AM – 4:00 PM, 5 shifts/week

· Working location: VISTA Building, 19 Tan Cang St., Ward 25, Binh Thanh Dist., HCM City.