Customer Support (Nightshift, Fluent English)

Are you ready to unlock your true potential? Join a growing and global company where you can be part of a team that fuels supply chain solutions. Discover how you can make a big impact.

The Support Analyst primary responsibility is to become an expert in TrueCommerce solutions and will communicate with customers and their trading partners addressing technical, training, and business process needs, problems and concerns.

Come be part of a winning Support Analyst team!

We value our employees with competitive benefit and generous paid time off packages, flexible and casual work environments, career development, recognition programs and more!

This role is an onsite opportunity.

As a Customer Support (Support Analyst), you will:

KRA 1: Assist customers to use TrueCommerce products and related concerns

• Answer support emails and chat

• Resolve customers’ technical issue/errors related to TrueCommerce solutions

• Work with EDI mapping in upgrading EDI maps and other teams for solutions

• Track support inquires through the support CRM ensuring the customer issue is resolved

• Follow-up on unacknowledged transactions

• Report abnormal system activities or downtime KRA 2: Analyze and document trading partner requirements KRA 3: Any other duties as assigned by supervisor

KRA 2: Analyze and document trading partner requirements

KRA 3: Any other duties as assigned by supervisor

Requirements for Success:

• Working time: 5 days/week. 10 PM – 7 AM (on-site)

• Strong English verbal and written communication with Foreigners or English speakers.

• Experience in Customer Service, Technical Support or related field preferred.