Customer Support Officer

Địa Điểm Làm Việc: Hồ Chí Minh
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Premium healthcare
New-built team with dynamic environment

Mô Tả Công Việc

Join a team that is changing millions of lives.

Transforming smiles, changing lives

At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what’s possible.

Ready to join us? 

About this opportunity
A Customer Support Officer will be responsible for making the customer's experience the best it can be. The Customer Support Officer often acts as the link between the external and internal customers.

In this role, you will…
Responsible for effective, efficient and prompt response to customer inquiries, requests and complaints received via phone, e-mail or mail to achieve customer satisfaction
Collect, direct the questions, complaints and issues from customers to the relevant departments to get them answered and solved in a timely manner
Be alert to trends in requests and issues reported by customers. Sharing on-the-job work experience with departmental peers and management
Initiate contact with customer to clarify treatment goals or vague instruction
Competent in the use of company systems to support in treatment status and sales follow up
Assist clinical support with the stting up of ClinCheck call review appointment, treatment evaluation, speaker logistics arrangement and payment processing, research contract etc
Assist with SEM query response and Invisalign Insights as needed
Support sales and marketing department in database input with marketing info, client contacts info. Competent in the use of the customer support phone and sales force data systems and the corporate web site
Provide input regarding training needs to customer support’s supervisor of training and quality development; assist with development and presentation of information and training when requested
Meet departmental standards for personal and team performance metrics including, but not limited to, contact volume handled, turnaround time and quality
Accurately and thoroughly document information in the company’s database(s) about each contact they handle following defined parameters
Participate in activities designed to improve customer satisfaction and business performance
Maintain a basic knowledge in orthodontic/dental concepts and topics
Handle important guests visiting, like: visa, hotel, transportation, tour etc
Conduct and maintain non-VIP daily contact
Support marketing in material preparation
Participate in special projects and/or training when requested
Possess comprehensive knowledge of company processes, procedures and product information/materials
Provide support to audit processes and quality management system as required
Xem toàn bộ Mô Tả Công Việc

Yêu Cầu Công Việc

In this role, you’ll need …

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Minimum 5 years of customer service or sales administrator work experience preferably in a medical device customer-based environment
A college degree

Familiarity with Windows software. Ability to learn software applications quickly

Ability to focus attention to detail
Ability to consistently follow through activities and projects to completion
Ability to perform in a fast-paced environment
Ability to act and speak with confidence
Possess a service excellence mindset
Possess a strong customer focused orientation with good interpersonal skills
Ability to communicate effectively and professionally and in a tactful manner with internal and external customers

Sound like a good fit?   

Great! Click the "Apply" link to let us know you are interested. Not the right fit? Don’t worry, Align is quickly growing so we are creating more opportunities to expand our Align family. Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network.

Địa Điểm Làm Việc

Ho Chi Minh City, Vietnam

Align Technology is a publicly traded medical device company that is transforming smiles and changing lives. Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services. Did you know? Align is the world’s largest manufacturer of custom 3D-printed materials.   
By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries. Great people, innovative technologies, and meaningful work – these are just some of the things employees say make Align Technology a great place to work.   
We respect your privacy. Please review our Applicant Privacy Policies for additional information.  

Global Diversity Statement:
At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we will continue building a workforce of diverse cultural backgrounds and life experiences and fostering a culture of open-mindedness and compassion for all our employees. We live our company values by promoting healthy people and healthy communities. All with the intent of changing millions of lives, one unique smile at a time.

US EEO Statement: <US ONLY>
Align Technology is an equal opportunity employer. We recruit, employ, train, compensate and promote regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran or disability status.

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Floor 4, Phu My Hung Tower, 101 Ton Dat Tien District 7, HCMC
25-99 nhân viên


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