Customer Support Officer

Địa Điểm Làm Việc: Hồ Chí Minh
$350 - $550 1776 lượt xem - Hết hạn trong 2 ngày
Mức độ phù hợp công việc - Xem chi tiết

Các Phúc Lợi Dành Cho Bạn

Attractive Base Salary
Healthcare Plan
Regular professional development training

Mô Tả Công Việc

In-House Customer Service and Relationship Management
Provide the highest level of customer service at all times in all communications with clients, providers and vendors. This includes acting as a liaison between the client, insurer and treatment facility, including:

● Working with clients and providers on direct billing support and claims coordination and reimbursements
● Answering queries and complaints regarding client’s policy via multiple channels (emails, inbound calls,chat apps)
● Managing annual policy renewals
● Supporting administrative processing, including application forms, contracts, VAT invoices and distributing policy documents
● Using customer relationship management software (CRM) to document and manage client relationships during the policy year, including updating client interactions and contact details
● Answering inbound calls and handling issues directly
● Sending payment reminders to clients
● Performing other duties as assigned by management
Xem toàn bộ Mô Tả Công Việc

Yêu Cầu Công Việc

● Strong ability to communicate in English with clients and managers
● Excellent customer-oriented people skills, ability to manage and resolve conflict
● Attention to detail and organizational skills
● Ability to work both independently and in a team
● Hardworking, proactive and fast learner
● Work experience in the healthcare industry is a plus
● No insurance experience required, we’ll teach you!

Benefits:

● Base salary: 8M – 12M VND (depending on skills and experience)
● Allowances: 2M VND
● International company and management
● Dynamic English speaking environment
● Monday - Friday working schedule
● Work directly with management
● Regular professional development training
● Opportunity for career progression and quick promotion
● Position in a growing company in a growing industry
● Can go to work after Tet

Địa Điểm Làm Việc

103 Phạm Viết Chánh, phường 19, Bình Thạnh, Thành phố Hồ Chí Minh, Việt Nam

Tenzing Pacific Services was founded in 2013 with the simple aim to help our clients make better financial decisions by providing unbiased, transparent advice and unparalleled customer service. This is done by creating bespoke plans through leading providers in health insurance, life insurance, savings plans, investment platforms, offshore bank accounts and more.

With over 50 local, regional and international providers in our quotation platform, this allows us to quote clients in real-time through aggregating and consolidating product information to a single, easy-to-understand proposal. Our holistic and analytical approach, allows us to help our clients achieve their financial goals and protect themselves, their families and businesses.

Xem toàn bộ thông tin công ty
4F, 103 Pham Viet Chanh, Ward 19, Binh Thanh Dist, HCMC
10-24 nhân viên
HR Department
Bảo Hiểm Sức Khỏe Cho Người Dùng VietnamWorks | Hợp tác cùng Tokio Marine Vietnam

Bảo Hiểm Sức Khỏe Cho Người Dùng VietnamWorks | Hợp tác cùng Tokio Marine Vietnam

Mức phí tốt nhất chỉ từ 600.000 VND/năm

Cung cấp bảo hiểm cho người thân: Cha Mẹ (lên tới 70 tuổi) và Con

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