Customer Support - Prefer Female (for Freshers)

Customer Support - Prefer Female (for Freshers)

Negotiable 1321 views - Expires in 11 days

What We Can Offer

Receive on-the-job training, mentoring and coaching from Senior Customer Care Specialist
Interesting training program: Service Excellence Culture, Time Management, Problem Solving,…
Various Exciting Team activities: Team building, Company trip, Annual party…

Job Description

This position opens for freshly graduated candidates who are dedicated to customer service, have proven ability to deal with problems in a calming manner, and possess a positive service mindset with clever communication.
As a Customer Experience Representative at VietnamWorks, you will directly report to the Customer Care Specialist and will be her second in charge in fulfilling given tasks to create an exceptional experience for VietnamWorks customers.
You will be trained for all processes in Customer Care.
Your mission is to bring "WOW Service" to customers mainly via email & computer system:
1. Customer Experience:
- Support & improve customer experience by troubleshooting problems that happen to customers when using website via live chat, email, hotline.
- Resolve customers’ requests on computer system such as posting jobs, activating services
- Screen and approve completed online CVs
2. Customer Satisfaction:
- Study job descriptions and give advices to help them become more attractive.
- Search matching CVs with Job Descriptions from database to increase customers’
satisfaction
3. Special projects:
- Assist in ad-hoc projects
- Support users in other platforms
Note: Support Sales & Customers mainly through email & computer system
Read full Job Descriptions

Job Requirements

- Fresh-Graduated
- Prefer Female.
- Have strong objective to follow Customer Service as long-term career
- Find happiness in supporting others with calming manner,
- Be patient, careful & detail oriented
- Able to work under high pressure

*Benefits:
**Benefits:
- Chance to learn and get experience in an International environment and the #1 Recruitment website in Vietnam
- Receive on-the-job training, mentoring, and coaching from a Senior Customer Care Specialist to develop a career path
- Interesting training program: Time Management, Problem Solving, Service excellent culture…
- Various Exciting Team activities: Team building, Company trip, Annual party…
- Be entitled to at least 15 days of annual leave
- Performance and salary review twice a year

***Working time: 9 : 00 am - 6 : 00 pm from Monday to Friday.

*** Short-listed candidates will be contacted for a phone interview.

Job Locations

20th Floor - 11 Doan Van Bo, Ward 13 ,District 4
View full Company Profile

Navigos Group is a company dedicated to helping people and companies achieve their dreams through our professional recruiting services. Our main portfolio of companies are the leading players in the recruitment industry in Vietnam. The group is comprised of www.VietnamWorks.com, an online recruitment portal and Navigos Search, an executive search firm.
Now on our 15th year operating in Vietnam, Navigos Group’s greatest asset is the largest and most comprehensive database of Vietnamese professionals. Known for our strong service culture and people-centric management, we have maintained our status as the leading recruiting service in Vietnam since our foundation in 2002.
The consistent growth of our company - then a local Vietnamese company, accelerated in 2013 when Navigos Group was acquired by en-Japan, one of the leading recruitment firms in the region.

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HCM Office: 20th Floor, E Town Central - 11 Doan Van Bo, Ward 13 ,District 4; Hanoi Office: 8th Floor, V Building, 125-127 Ba Trieu St, Hai Ba Trung District
500-999 staffs
Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

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