Customer Support Specialist

Customer Support Specialist

Địa Điểm Làm Việc: Hà Nội
Thương lượng 1300 lượt xem - Hết hạn trong 3 ngày

Các Phúc Lợi Dành Cho Bạn

Health insurance package for the whole family, free food at the office, Grab for Work allowance
Be part of a winning team with exponential growth regionally, recruiting world-class talent
Opportunity to work and learn from one of the best and brightest technology teams in Vietnam

Mô Tả Công Việc

How you will make an impact in this role:
- Make issues of customer to be handled at shortest time with best result
- Make customer impressed with service quality & customer centricity
- Make sure no painpoint during process customers contact us
- Bring the most advanced service technology application to improve customer journey

What you will do:
- Support customers to feedback on questions relating to products and services's features, terms & conditions, the process of opening and usage of products and services of the company through supporting channels
- Listening and monitoring customer feedback about products and services through communication channels and social networks, thereby synthesizing customer opinions, giving opinions, and proposing product improvements, services, sales promotion programs and propose solutions to handle the communication crisis
- Update product regulations, new policies, promotions of the company
- Report on consulting, support, complaint handling and market survey activities
- Perform other tasks as assigned by the direct manager in accordance with the capacity and scope of work
Xem toàn bộ Mô Tả Công Việc

Yêu Cầu Công Việc

- Bachelor’s degree from a recognized Vietnam university. Overseas study is an advantage
- At least 02-year experience in a customer service environment
- Good communication with great listening skills
- Great customer service mindset with a cooperative spirit
- Critical thinking going along with problem-solving skill
- Familiar with Contact Center Systems
- Reporting skill

What you will get:
- Offer state-of-the-art Macbook, offices, and facilities.
- Opportunity to work and learn from one of the best and brightest technology teams in Vietnam
- Be part of a winning team with exponential growth regionally, experience recruiting world-class talents
- Top market rate pay
- Health insurance package for family; free food at the office - all day; Grab for work allowance

Địa Điểm Làm Việc

Tầng 5, Diamond Flower Tower - 48 Lê Văn Lương, Thanh Xuân, Hà Nội

We are an AI Fintech company specialized in assessing credit profiles of consumers in emerging markets combining pioneering AI with large alternative data sources. In 2020 we reached our ambitious milestone of credit profiling 1bn consumers spanning 4 countries - Vietnam, Indonesia, India & the Philippines - and building a platform for the wider industry and the financial services industry, in particular, to provide the 'un & under' served access to credit. At the core of this initiative has been our strict and unwavering adherence to the norms of consumer data privacy and consumer data rights.

But we're not satisfied as we embark on the next leg of our journey to deliver 100 million credit lines to consumers in the markets where we operate. Although this goal is ambitious, we truly believe that by harnessing the power of AI & Big Data we can deliver financial access at an unprecedented scale.

As a firm, we're audacious problem-solvers motivated by our impact on society. We deeply espouse the values of ownership - of our actions and initiatives, integrity in all we do and agility in execution.

We place great importance on doing what is right, what is best and what is innovative. And we are seeking people to champion these values and beliefs as we grow. If you are smart, driven and want to make a difference in the world with the most advanced and fascinating technology, come join our team. We can satisfy your desire to explore new territory and give you the runway to make an impact.

Xem toàn bộ thông tin công ty
Havana Tower, 132, Ham Nghi Str., Ben Thanh Ward, Dist. 1, HCMC
100-499 nhân viên
Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

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